Question

Digital Ocean's response time to open tickets

I am aware that the Digital Ocean SLA is:

"Digital Ocean provides a 100% network up-time SLA and a 99.9% general cloud up-time SLA. Lost time is refunded back to your account at the hourly rate incurred. "

However I am trying to find out if there is a guaranteed response time to a ticket being opened for any given reason.


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[#04492690] I am waiting since more then 32 hour. Our whole company and clients work is close due to this issue but nobody resolve the issue till now. :/

Waiting for an answer the second day !!

I didn’t see any reason they don’t improve their support. :/

My Ticket #3515653 i am waiting since more then 24 hour. our whole company work is close due to this issue but nobody reponse till now.

Waiting for an answer the second day !!