Game server - connection timeout

On my server Counter Strike I have this plugin gameme (site:, this gameme displays the players stats, the plugin can display the player stats inside the game if only I don’t have this problem, they need to access the game server on “rcon interface” (that’s what they told me), the problem is they can’t access the game server it says “gameserver timeout”. The reason is if the server is behind router or has firewall installed. I didn’t installed a firewall, I don’t know if this server is behind a router thou.

I dont know why it still not working, all my settings is correct they just can’t access the server. Does anyone have tried this already and know whats the problem ?

Thank you.

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