How to generate new backup codes?

Posted October 19, 2021 215 views

I’ve been having a lot of problems logging in and have used most of my backup codes. How do I generate new backup codes?

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Hi @cpeters5,

You should be able to generate more backup codes from your Control Panel –> Click on your profile icon in the right top corner –> Manage Account —> Two Factor Authentication.

From there you can regenerate more backup codes.

Additionally, I’ll urge you to check the following documentation about 2FA:

  • @KFSys no such option is present. Can you please show a screenshot of where it’s possible to regenerate backup codes? Because it seems impossible at present.

    Is the only possibility to disable 2FA to generate new backup codes?