How to get support to actually response in time manner?

July 10, 2015 1.3k views
DigitalOcean

How to get support to actually response in time manner?
waiting over two - three hours for their response while my droplet is down
Opened 3 tickets to get their attention.
Still waiting

3 comments
  • You could open less tickets so they can focus on fixing problems rather than sorting through copies of them.

  • I knew there will be a smart ass. I opened new ticket after more then two hours waiting for unmounting recovery ISO and answer. After opening new tickets and posting here finally got attention and they u mount recovery iso

  • The only thing you can do is waiting, and it looks like it worked. Opening more tickets just slows down the process.

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