Question

I cannot redeem my Github Student Coupon or even file a ticket

Posted September 6, 2021 98 views
Billing

I have a github student coupon but cannot redeem it Every time add the coupon in the billing section and click redeem it shows somethong went wrong. I couldn’t even find a way to contact support every time the option takes me to a page with pre listed questions. Pressing on create a tocket takes me to an empty list with no way to create a new ticket

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1 answer

Hi @fortesting40404,

That’s very strange! In order to contact support, you can always use the following link and click on Create New Ticket :

https://cloudsupport.digitalocean.com/s/

As for the coupon, in order to redeem a Github Studen Coupon, you’ll need to have active billing before that. This means you’ll need to add a valid payment method.

  • I have added a valid payment method and still the same problem.
    As for the ticket visiting this link gives me two options open tickets and closed tickets but no button or anything to create new ticket

    • Hi @fortesting40404,

      That’s very weird. Anyway, the support should indeed be able to help out.

      As for the link, in order to use it, open it and click sign-in on the right. Once you do, you’ll be able to create the ticket.