cdobyns22
By:
cdobyns22

My account was suspended and now is not working

July 7, 2015 1.2k views
Linux Basics

My credit card was changed so my account was suspended and now i am trying to get it to work again and when going to my website only this comes up

"status":"success","data":{"message":"hello. goodbye."}}

Does anyone have any suggestions on how to get my website up and running again?

2 comments
  • Can you provide some more information? What software is your site running? What steps did you take to bring your site back online after restoring your account? In situations like this the more information you can provide to give context to your question the better we'll be able to help you find a solution.

  • I am running the site on WordPress, after my account was suspended I just created a new Droplet using the Domain name that was already all in the system. That is all that I did but I am not sure what next steps to take.

    This is the email that I received from support:

    Thanks for the update, it would appear that your web server is not online. Attempting to reach port 80, is not getting a response.

    root@server:~# nmap -p80 104.131.96.4

    Starting Nmap 6.47 ( http://nmap.org ) at 2015-07-06 16:26 EDT
    Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
    Nmap done: 1 IP address (0 hosts up) scanned in 3.25 seconds
    root@server:~#

    Perhaps there is a software firewall in place, and/or service is not installed or online.

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