Plesk 12 and DNS configuration with slave server.

November 6, 2014 3.2k views

Hello Guys!
I'm a web designer and i'm trying to build a hosting server with my domain to host some clients sites. It is my first time doing this to a production enviroment, so I'm having some dificulties.

I'm using two Droplets, the first one is a CentOS 7 with Plesk 12 installed and my domain configured as a Webspace.

The second one is a Debian 7 with Bind9 to act as a slave DNS server. I used THIS tutorial to configure the server and to add him to the Plesk droplet using the Slave DNS Manger extension.

Them I follow the Branded Nameservers steps from THIS. All good!

Some minutes after, I can't access my server from my domain anymore, just by ip. :(

Could anyone give me some help and tell what I'm doing wrong?
Thanks for any help!

PS: Sorry my english!

  • Hi! It looks like there's an issue with your domain's DNS config. It's a bit hard to try to figure out what's wrong without much detail -- can you post your domain name? Thanks.

  • for sure!
    my domain name is:

    thanks for any help Kamal! :)

  • Hmm, your DNS records are resolving properly for me, and your website is loading fine on Can you try clearing your browser's cache or even trying a different browser? You might also want to clear your computer DNS cache.

  • Hello Kamal!
    you'are right... i can access the site through my domain from another connections, like the 3G on my phone.

    but when I run a IntoDNS analysis i have some errors:

    **TLD Parent Check**
    WARNING: Looks like the parent servers do not have information for your TLD when asked. This is ok but can be confusing.

    and this

    **Missing nameservers reported by your nameservers**
    ERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:
    This is listed as an ERROR because there are some cases where nasty problems can occur (if the TTLs vary from the NS records at the root servers and the NS records point to your own domain, for example). 

    I do not know what could be causing these errors since I followed all the steps in the tutorials.
    I do not know if this is really a problem...

    Can you help me?
    Thank you very much!

  • You can ignore the TLD Parent Check error. As for the second one, add an NS record as follows:

    @ NS

    So you should have two NS records, one that points to and one that points to

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