snapshot turn off my site 2 hours and stall not turn on

Posted October 12, 2013 4.1k views
i will going to take a snapshot and run it 2 hours gone and stall the event stuck there. i don't know what happens i will submit Ticket 1 hours ago hay say Hello We are investigating this issue and will update you shortly. Thank you Support but do nothing so what now

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5 answers
Please wait for a response to your ticket.

ha ha funny why not wait for hole life .
what is that man all user e-mail me .
pleas do it faster.
i don't have problem a snapshot take 5 hours for done.
but i need my server live.
Unfortunately this is nothing you can do other than wait for a ticket response as we've already explained the situation to you.
thy can do it bay a tuck in server thy do it in 1 minute . but thy down my site for about 4 hours. to bad support wen its done in 1 minute why thy don't do it faster
really unexpected support never see like these in my live.
how bad thy are.

i'm gate these massage on 10/12/13 at 09:58

Our engineering team is working on it right now.

We hope to have it resolved soon.

We apologize for any inconvenience.

Thank you for your patience

and my site is live on 10/12/13 at 09:59