VPS Console : Via PuttY, FTP: FileZila

Posted July 27, 2020 336 views
DigitalOcean Cloud Firewalls

I can’t access my vps via console anymore. Neither can I transfer my files via ftp

1 comment
  • That sucks, thanks for the info. 🤷‍♂️

    🤦‍♂️ Lol we need more info, what error, how are you accessing the console, what were you doing when you lost access? Can you use the serial console access?

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2 answers

Hi @ongomdixon,

There are multpile reasons behind this as there isn’t much info to act upon. First what I would check is if my droplet is pinging


Where XXX.XXX.XXX.XXX is the actual IP address of your droplet.

If it pings, then most probably your IP address(local one) is being blocked by your droplet. You’ll need to allow it. You can do that by logging via your Console. The console can be found in your DigitalOcean account and private droplet area. Once you are in there, you should be able to allow your local IP address via Iptables.

If the droplet doesn’t ping, try to restart it. If it still doesn’t ping there might be something wrong with your network. In such case, I’ll recommend contacting DigitalOcean’s support team to assist you with the droplet. You can find the link to contact them here :



If you’re unable to access your droplet you can try to reset the root password and then check your email and access the droplet via the web console.

You can reset your root password your account. Navigate to the control panel. From the project the Droplet is in, or from the main navigation’s Droplets page, locate the Droplet. Click the Droplet’s name to open its detail page, then select Access in the left navigation.

Click Reset Root Password to reset the Droplet’s password. You will receive an email containing the Droplet’s temporary password.

Note: Some operating systems use internally-managed passwords, which means you cannot reset the root password from the control panel. In these cases, you’ll see the following message in the Reset root password section:

Once you have received your new password you can either ssh to the droplet using your ssh client or access the droplet using the DigitalOcean console:

Log In with the Console

From the DigitalOcean Control Panel, first click the name of the Droplet you want to access, then select Access from the left navigation. Click the Launch Console button to open a web-based console session.

When the console opens, click the console screen and press ENTER to ensure that the login prompt has focus. At the login prompt, enter the user you want to log in as. This is typically the root user or a user configured with sudo privileges.

When prompted, enter the password associated with the account. For security purposes, your password will not be displayed on the screen as you type or paste it into the command line.

Once you’ve entered the password, press ENTER. If this is the first time you’ve logged in after resetting the root password through the control panel, you are prompted to enter the password again, then asked to choose a new password.

Once you’ve successfully entered your credentials you should be logged in to your Droplet.

Hope that helps!