This post is an elaboration on changes to our terms of service regarding credit expiration. We want to explain what the changes are, provide insight into the thought process behind them, and clearly define what to expect regarding both your credits and future changes to our terms of service.
When DigitalOcean entered the market four years ago, our team spent an extraordinary amount of time designing a web user interface that was easy to use and inviting for developers. Simple and elegant design is something we have always strived for as a company. Over time, as the amount of functionality has increased, the ease of use has remained.
Yesterday, DigitalOcean’s DNS infrastructure was unavailable for two hours and four minutes. During this time we were only able to respond to a small fraction of the DNS requests sent to ns1, ns2, and ns3.digitalocean.com. We know how much you rely on DigitalOcean, and we take the availability and reliability of our services very seriously. We would like to apologize and share more details about our DNS system in general, this specific attack, and what we are doing to make our systems more resilient from here on.
Tomorrow morning, India Standard Time, our COO Karl will announce our newest datacenter region at SURGE conference in Bangalore, India’s central tech hub and the place where we plan to power up our next facility this summer.