Billing

Billing Summary

This introductory table provides a very brief summary of billing policies and and practices. Click the topic to jump to a more detailed explanation.

Topic Policy
Billing Cycle Payment is due the first day of each month
Refunds No
Payment Methods Visa, MasterCard, American Express, Discover, and PayPal.
Prepayment Paypal only
Payment Currency USD only
Invoice Currency USD only
Taxes EU, Australia, Canada, India

Product Billing Plan Summary

Billing varies among DigitalOcean products and features. Many are free or included in the price of another services. This table provides a brief summary of the billing style.

Product or Feature Billing Style
Droplets Hourly, even when powered off
Droplet Data Transfer Free base + Overage
Block Storage Hourly
Spaces Subscription + Space Overages
Spaces Data Transfer Free base + Overage
Snapshots Hour
Backups Hourly based on actual usage
DNS Free
Floating IPs Free when in-use
Load Balancers Flat monthly fee, bandwidth not applicable
Firewalls Free
IPv6 Free
Private Networking Free
Monitoring Free
API calls Free

Billing Cycle

We invoice and charge your credit card on the 1st day of each month for the previous month’s usage. Time zone differences can cause some minor variation in invoice date/time. Currently, we cannot change these dates. We encourage you to share your thoughts about this in our feedback forum: http://do.co/uservoice

Refunds

No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with our support team. Keep in mind that because we offer hourly billing, you can always destroy your server and only pay for what you’ve used.

Payment Methods

Pre-payment with PayPal

We accept pre-payment via PayPal. Once you submit the PayPal payment it will be processed and added to our system. The balance should be updated balance in a few hours.

If you run out of funds and have no other method of payment on file, your account is immediately considered past due. You can add more funds or add another payment method to bring your account current.

Credit Cards

We accept Visa, MasterCard, American Express, Discover. These are billed on the first of the month for the previous month’s usage.

Debit, Virtual Cards, Electron, and Prepaid Cards

We accept these cards only in select geographies. We apologize for the inconvenience. Because we receive a large number of fraudulent sign-ups we’ve restricted the use of virtual/electron and debit cards in some geographies. We made this decision after finding that up to 80% of abusive sign-ups used these types of cards.

If you would like to pay with one of these cards and cannot, we recommend using the card to send a payment via PayPal. If you have no other option available, then please open a support ticket and we will be happy to assist.

Multiple Payment Methods on File

PayPal and Credit Cards

If your Paypal pre-payment does not cover the charges on your account and you have a credit card on file, on the 1st of the month our billing system will attempt to charge your credit card.

To avoid this, make sure your account has enough Paypal credit at all times to cover your monthly bill.

Multiple Credit Cards

When you have multiple credit cards on file, our billing system will attempt to charge your the most recently added card first. If there is a specific card you’d like to use for payment, please make sure it is the most recently added card or delete any other cards from your account.

Payment from Outside the United States

Payment Currency

DigitalOcean will continue to bill in USD. To keep our pricing stable and consistent, rather than fluctuating with exchange rates, we do not bill in local currency. We do apologize if this causes an inconvenience.

Invoice Currency

Due to fluctuating exchange rates, we do not invoice in local currency. All invoices bill in USD.

Taxes

We are required by law to apply tax charges, (VAT/GST/HST/Indian Service Tax), for Australia, the European Union, Canada, and India. The tax is based on the location in the Country field of your payment method’s billing address.

Using credit, debit, or prepaid cards from India

  • Your card needs to be enabled for International transactions.
  • Cards issued by Citibank, HDFC Bank, ICICI Bank, Standard Chartered Bank, IndusInd Bank, RBL Bank, Axis Bank and Kotak Mahindra Bank have lower decline rates than other banks.
  • If your card is declined on the first attempt then contact the bank to find the cause or learn how to allow the payments. Why is my account on hold? What do I do now? If your Credit Card payment was not successful or the PayPal/Credit balance does not cover the full invoice, then your account will placed on a temporary hold.

You have until the 21st of the month to pay the balance in your billing page before suspension occurs. If you have any issues making payment, please reach out to our support team who will be glad to assist.

Invoices

Invoices are issued on the first calendar day of every month and detail charges you accrued in the previous month such as the Droplets you have run and how long, their size, and the cost. Invoices do not reflect payments you may have made (via PayPal or a credit card) and do not serve as receipts for any such payments.

You can customize the information displayed on an invoice such as your business contact information or DigitalOcean’s VAT identification number by going to Settings > Edit Profile. The name, email address, company name, company address, and phone number fields are included on your invoices, and changes to this information take effect immediately on any invoices viewed thereafter.

We regret that at present, we cannot change invoice and billing dates.

Past Due Accounts

An account is considered past due if:

  • A credit or debit card is declined on the 1st of the month.
  • A PayPal account runs out of funds and there is no other payment method on file.

If there is another payment method on file the account will still be considered past due, and the card will be charged for the unpaid balance on the 1st of the month.

Once an account is past due:

  • We will send an email to the account owner.
  • You can log into your account to add new payment methods.
  • You will not be able to create new resources.
  • Your existing resources will continue to run.
  • You have 21 days to pay the balance before your account is suspended.

Once the account is suspended:

  • We will send an email titled “Server Termination Urgent” to the account owner.
  • Your resources will be powered down.
  • Logins will be disabled and you will be redirected to the payment page.
  • You will have 14 days to pay the balance.

If you do not pay the balance within 14 days after suspension, all the resources in the account will be permanently deleted and cannot be recovered.

Frequently Asked Questions about Payment Problems

If you have any questions about an outstanding balance, how to add a payment option, or about billing in general, please feel free to contact DigitalOcean Support. The most common questions are:

My credit card expired or has been declined and the payment failed. How do I update it to prevent my account from being suspended?

Prevent your account from being suspended by adding a new credit card to your account or making a deposit via PayPal on the billing page. Note that because we do not allow credit cards to be edited, you will need to add a new credit card and delete the old one.

Why was my credit card declined?

There are many reasons your card may be declined, but your bank doesn’t typically pass this information along to DigitalOcean. It is also not unusual that a card might work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.

What if I need an extension? Should I contact support?

You have until the 21st of the month before a suspension will occur. If you feel that you need more time than that, then please contact our support team and we will be glad to assist.

Pending Charges

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank to verify that the card being added has been issued by the bank and that they will authorize the charges. You may see a $1.00 charge. This is a temporary authorization hold, and no funds are being transferred from your card or account to DigitalOcean. The hold will be released by your bank within a few weeks, and in most cases much sooner.

If you have any questions about an outstanding balance, how to add a payment option, or about billing in general, please contact DigitalOcean Support.

Am I charged when I enter a credit card? When you enter a card, we only run an authorization charge of $1.00. This authorization is refunded back to your card by your bank in no more than 30 days. If you have an outstanding balance on the account, the new card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.