Droplet Policies and Procedures

Droplet Access

DigitalOcean Droplets are completely unmanaged. We do not have access to your Droplet — if you experience issues with your server, you can reach out to our support team via a ticket, but they cannot access the Droplet directly.

Droplet Service Level Agreement (SLA)

DigitalOcean provides a 99.99% uptime SLA for both Droplet and Block Storage. Lost time is refunded back to your account at the hourly rate incurred.

Droplet Passwords

If you do not choose to use SSH keys for authentication, we email a Droplet’s root password because it is the easiest and fastest way to get a user online and running a virtual server. On first login you are required to reset the password. Other than the initial email, we do not ever send a password through email. To reset a Droplet’s password, click its name and visit the Access page.

TOR Relays

You will be responsible for the sub-users that connect to your TOR service. If there is abuse that is a result of your sub-users, we do not have a way to tell the difference, so it will be as if your account was abusive. This will get flagged by our backend and lead to your account being suspended and virtual servers destroyed.

We do not recommend running open services where any user can connect and possibly be abusive, as it will all fall under your account and can lead to service interruptions for you.

We also do not restrict the installation of software, but you are responsible for how it is used and how freely available you make the service.

TOR exit nodes

Although we do not specifically disallow TOR exit nodes, as the account holder you are responsible for all the traffic going through your Droplet (including traffic that an exit node may generate). All violations of our Terms of Service must be addressed as soon as possible after any issue is emailed to you.

Also be aware that we do not allow some of the traffic types that come out of a typical TOR exit node (torrents, spam, ssh probes, hacking attempts, botnets, DDoS, etc).

If you are unable to stop this sort of traffic, please reconsider running a TOR exit node as it may lead to your account suspension or termination.