DigitalOcean Support

DigitalOcean provides three levels of support:

Support Level Availability Includes
Developer Support Free for all customers Ticket-based support accessible 24 hours a day, 7 days a week
Business Support Free for customers spending $500+ per month Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers
Premier Support For an additional monthly fee Live support with guaranteed 30-minute response times, a dedicated customer success manager, and solutions engineering

Where to Open Tickets

  • To report abuse, contact our trust and safety team.

    We are committed to a better Internet and take violations of the Rules of Conduct in our Terms of Service agreement from sites we host seriously.

  • For Premier Support or help with large deployments, contact our sales team.

    We can support large deployments with migration planning, large volume pricing, Solutions Partner recommendations, and more.

  • If you cannot sign in to your account: use our general contact form.

    In the Reason for Getting in Touch field, select Account / Control Panel. Specify the email address you use to sign into the account so support agents can quickly restore your access.

  • For account questions and technical problems, you can open a ticket by clicking the support icon in the control panel:

    Image of the support life preserver icon to the left of the the Create menu highlighted

Before Submitting a Ticket

To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket:

Check the status page

Before opening a ticket, especially if you experience a delay or connectivity issue, check the DigitalOcean status page to see if the problem is caused by a system-wide issue.

Search for answers

Some problems require a support ticket, but we have solutions to many problems already documented. Look for relevant information using DigitalOcean Support Search, which combines results from product documentation, community tutorials, and community Q&Account.

If you're unable to find an answer there or from a more general Internet search, the following instructions will help you open a ticket.

Write the content of the ticket locally

Browsers crash and tabs get closed accidentally. We recommend that you write the ticket in a text editor and paste it into the web form. As you write, consider the items below and include the information relevant to your situation.

Include the right information

The sooner our support agents have the information they need to troubleshoot, the faster they can help you. Consider the items below and include the information relevant to your situation in your ticket:

  • Explain what you want to do and what you expect to happen.
  • If you ran into a problem, describe it as specifically as possible.
  • Walk through the steps that lead to the problem as you write them.
  • If you encounter error messages, include the specific text.
  • Take and attach screenshots where it makes sense.

Submitting a Ticket

You can view existing tickets and open a new ticket by clicking the support icon in the control panel or by visiting the support center directly.

Sign in to the support center with the same credentials that you use to sign in to the control panel. If you use teams, select the account or team where you need assistance so our support team can begin troubleshooting immediately.

You can attach up to 3 files and each can be no larger than 2 GB. Use JPG, PNG, text, PDF, and other non-executable file formats. Support will not view or open executable files like .zip, .tar, and .exe due to the security risk.

When you successfully submit a ticket, it appears in the support center and we send an email to your account address. You can interact with support either by replying to the email or using the portal.