Account Troubleshooting and FAQs

You can log into the DigitalOcean Control Panel using an email and password with optional two-factor authentication (2FA) or with Google Single Sign On (SSO). If you’re having trouble logging in, you can jump to the sections on email logins, 2FA, or Google SSO

Help with a DigitalOcean Login

I forgot my username

Your username is the email you used to sign up for your DigitalOcean account.

I forgot my password

You can request a password reset email from the login page page by following the Forgot Password? link or by going directly to the password reset page.

I lost access to the email account I use for DigitalOcean

If you have lost access to the email account you use with your DigitalOcean account, first try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.

If you have gone through these steps and cannot regain access to the email account, please contact our support team for help.

I didn’t receive a password reset email

Email generally arrives quickly. If you haven’t received email within a few minutes:

  • Make sure you’re checking the right email address.
  • Look in your spam folder for a message titled Password Reset. If you find the message there, you may want to add digitalocean.com and support.digitalocean.com to your email whitelist.
  • If your email client needs it, be sure you’ve actively checked for new mail.

If you still don’t have a reset email, contact our support team.

I didn’t receive a root password for my Droplet via email

Email generally arrives quickly. If you haven’t received email within a few minutes:

  • Make sure you’re checking the right email address.
  • Look in your spam folder for a message titled Password Reset. If you find the message there, you may want to add digitalocean.com and support.digitalocean.com to your email whitelist.
  • If your email client needs it, be sure you’ve actively checked for new mail.

You can also reset your Droplet’s root password or, instead of using a password, you can set up SSH keys on your account which increases security and eliminates the need for a password altogether.

I want to change my email address

From the main navigation in the Accounts section, select Profile. From there, click Edit Profile, then Edit email. Fill in both the New email address and the Confirm Email Address fields, then click the Update Profile button. A confirmation will be sent to your old email address to confirm the change.

Edit Profile

The change will not take effect until you click the link in the confirmation email.

Help with DigitalOcean Two-Factor Authentication (2FA)

I can’t access my 2FA device

If you’ve successfully entered your username and password and are experiencing an issue with two-factor authentication, you can disable 2FA using your backup method (backup codes or SMS).

  • Backup codes. Search your computer for the backup recovery codes text file, which by default would be called digitalocean_backupcodes.txt. If you find that file, use one of the codes by logging into the control panel and clicking Enter a backup code. Remember that if you successfully use the code, you cannot use it again, so you may want to mark it as used or delete it from the file. Enter Backup Codes

  • SMS as a backup method. Log into the control panel and enter your account credentials. At the Two-factor authentication screen, choose Send an SMS instead. Enter SMS Verification Code You will be prompted to enter a verification code, which you will receive via SMS at the phone number you entered when you configured SMS as your backup method.

See How to Manage Two-Factor Authentication more information on 2FA, including how to update your device.

My backup method isn’t working

If you aren’t able to use your backup method for access, our support team can help. They will need additional information in order to verify that you are the account owner. Please submit a ticket from the email associated with your DigitalOcean account and attach a legible photo of each of the following:

  • A photo of your government-issued ID (e.g. passport, drivers license, military ID)
  • A photo of you holding the ID next to the side of your face

The name on ID in the photos must match the name for the account information that we have on file.

Help with Google SSO

I want to switch to Google SSO

If you are an existing customer and would like to enable this feature, navigate to your security settings and click Use Google SSO.

Follow the prompts from Google to authorize your account, and you’ll then be returned to your DigitalOcean account settings. On next sign in, you can use the Login with Google function.

I can’t access my Google email

If you have lost access to your Google account, you should first attempt to restore your access to that account using Google’s procedures.

If you are not able to gain access to your Google account, you will need to submit a support ticket, where the support team will guide you through verifying your identity and setting a new Google account email address for your DigitalOcean account.

I want to switch to a DigitalOcean username and password

If you want to disable Google SSO and use a username and password for your DigitalOcean account, navigate to your security settings and click Remove Google SSO, then confirm the change via the prompt. The next time you log in, you’ll use your email address and password.

If you originally signed up using Google SSO, reset your password after disabling Google SSO to set a password for your account.