Droplet Policies

Droplet Access

Droplets are completely unmanaged; DigitalOcean does not have direct access to user Droplets. If you experience issues with your server, you can open a support ticket for help, but our support team members still cannot access your Droplets directly.

Droplet Service Level Agreement (SLA)

DigitalOcean provides a 99.99% uptime SLA for both Droplets and block storage. We refund lost time back to your account at the hourly rate incurred.

Droplet Passwords

If you choose not to use SSH keys for authentication when you create a Droplet, we email the Droplet’s root password to you. Other than this, we never send passwords through email.

The first time you log in to a Droplet in this situation, you’ll be required to change the password for security reasons. If you lose or forget the root password, you can reset your Droplet’s root password via the control panel.

Tor Relays

If you are running a Tor service, you are responsible for the sub-users that connect to it. There is no way to tell the difference between abuse from a user and abuse from sub-users, so malicious activity from your sub-users will flag your account. This can lead to us suspending your account and destroying your virtual servers.

Because of the risk to your account, we do not recommend running open services where any user can connect. While we do not restrict the software you choose to install, you are responsible for how it is used and how freely available you make the service.

Tor Exit Nodes

We do not specifically disallow Tor exit nodes, but there are two important factors to keep in mind: as the account holder, you are responsible for all the traffic going through your Droplet (including traffic that an exit node may generate), and we do prohibit some of the traffic types that may go through a typical Tor exit node.

If you are unable to stop prohibited traffic like torrents, spam, SSH probes, botnets, and DDoS attacks, running a Tor exit node may lead to us suspending or terminating your account. We will email you in the event of a violation of our Terms of Service, and these issues must be addressed as soon as possible.