Help & knowledgebase

Find answers to commonly asked questions here.

Account
  • How do I become a verified user?

    This process is automatic and happens usually within 30 days of opening and using your account. After you become a verified user, you will be able to manually charge your credit card by using the "Pay now" button on your billing page and we will periodically increase your Droplet limit.

  • How can I increase my Droplet limit?

    You can easily view your Droplet limit, and request an increase from your account settings page. After review, we'll be able to update your limit.

  • How can I upgrade my account to a larger Droplet? Are there any fees associated with upgrading?

    You can upgrade your account at any time by resizing your Droplet. There are no fees associated with this, and you can do this yourself by powering off your Droplet and choosing "resize" in the control panel, which will bring up a list of available sizes for you to select from.

  • I need to open multiple accounts for business and personal use. How do I do that?

    Prior to opening a second account please open a ticket with our support team. This will help us quickly verify your new account.

  • Why are root passwords emailed?

    The root password is sent via email because it is the easiest and fastest way to get a user online and running a virtual server.

    Upon logging in for the first time with the root password we require that the password be changed. We strongly recommend updating to a strong password. Here are a few guidelines:

    1. Create a password that has eight or more characters. The longer the password the better.
    2. Use a string of random words.
    3. Add numbers and/or punctuation to your password.
    4. Mix upper and lowercase
    5. Use different passwords for different servers

    Alternatively, you can use SSH keys to access the server. You can add SSH-keys to the control panel and then deploy new servers with the SSH key installed under the root user.

    See this community article: How to Use SSH Keys with DigitalOcean Droplets

    When using SSH-keys, no root password is set.

    We also recommend updating the ssh config when using SSH keys to only allow SSH logins via root with the following config update: PermitRootLogin without-password

    For more information, please see this article: How to Set Up SSH Keys

  • I lost the welcome email with my account password / I forgot my password. Can you resend it?

    For security purposes we never resend your password. If you have forgotten it simply navigate to the login page and click on the Forgot Password link from the login screen. We'll then send you an email with instructions on how to reset your password.

  • How can I change my email address?

    Please click on the "Gear" (Settings) Icon in the bottom left of the navigation bar. This will take you to your Settings page.

    From there, simply click on your email address and you will be prompted to enter your new email address.

    A confirmation will be sent to your old email address to confirm the change.

  • What do I do if I lose my phone and I have two-factor authentication enabled?

    You would need to open a ticket by emailing contact@digitalocean.com with the email address with which you registered for an account and our support staff will take you through a verification process.

  • Why didn't I receive a root password via Email?

    Please check your spam folder in case the email was mis-delivered. You can also reset your Droplet's root password by click on "Access" and then "Password Reset". Alternatively, instead of using a password, you can set up SSH keys for your server which would eliminate the need for a password altogether. You can find more information here.

  • How do I cancel my account?

    You can cancel your account anytime through the control panel, under the settings tab. First, destroy any Droplets active on your account, resolve any outstanding billing and then click "Deactivate Account."

  • Does DigitalOcean have team accounts?

    Yes. On DigitalOcean, team accounts allow multiple users access to a single account, while restricting control of the billing profile to the account owner(s). This support for role separation allows business owners to invite their collaborators, such as software developers or system administrators, to manage their organization's infrastructure via the DigitalOcean Control Panel or API.

    For more information on how to use team accounts, see the full tutorial.