Help & knowledgebase

Find answers to commonly asked questions here.


Do you charge for bandwidth?

Yes. We charge for outbound data transfer that exceeds the free allowance included with your Droplet. Plans start with 1TB per month and increase incrementally. Transfer is pooled across all active Droplets and pro-rated based on the numbers of hours they are active. The cost of bandwidth used beyond the monthly transfer limit is $0.01 per GB. For more details, please read the bandwidth billing FAQ.

Do you offer managed hosting?

No. DigitalOcean is completely unmanaged — if you experience issues with your server, you can reach out to our support team via a ticket. However, for server setup questions and specific details on debugging server software, we recommend reaching out on our community forum.

What is your SLA?

DigitalOcean provides a 99.99% Uptime SLA for both Droplet and Block Storage. Lost time is refunded back to your account at the hourly rate incurred.

Where are your datacenters located?

We have three datacenters located in the NYC area (located in the Equinix and Telx datacenters), San Francisco (Telx), Singapore (Equinix), London (Equinix), three in Amsterdam (TelecityGroup), Frankfurt (Interxion), and Toronto (TR2 Equinix). We have multiple private peering uplink providers including Level3, NTT, nLayer, Tinet, TATA, and Telia. We are directly peered to hundreds of other providers on public exchange points.

Do you have a speed test?

Below are links to speed tests of all our datacenter networks:

What is your policy on TOR?

You will be responsible for the sub-users that connect to your TOR service. If there is abuse that is a result of your sub-users, we do not have a way to tell the difference, so it will be as if your account was abusive. This will get flagged by our backend and lead to your account being suspended and virtual servers destroyed.

We do not recommend running open services where any user can connect and possibly be abusive, as it will all fall under your account and can lead to service interruptions for you.

We also do not restrict the installation of software, but you are responsible for how it is used and how freely available you make the service.

Do you allow TOR exit nodes?

Although we do not specifically disallow TOR exit nodes, as the account holder you are responsible for all the traffic going through your Droplet (including traffic that an exit node may generate). All violations of our Terms of Service must be addressed as soon as possible after any issue is emailed to you.

Also be aware that we do not allow some of the traffic types that come out of a typical TOR exit node (torrents, spam, ssh probes, hacking attempts, botnets, ddos, etc).

If you are unable to stop this sort of traffic, please reconsider running a TOR exit node as it may lead to your account suspension or termination.