Simple, predictable pricing

Always know what you'll pay with monthly caps and flat pricing.

Support Plans

With DigitalOcean's range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps and serving your customers.

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For anyone who wants general guidance and troubleshooting. Included to all customers.

  • Response times< 24 hours
  • Average resolution time48 hours
  • Support channelsEmail
  • Support agentsCustomer support staff providing general guidance.

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For teams developing and testing with non-production workloads.

  • Response times< 8 hours
  • Average resolution time16 hours
  • Support channelsEmail
  • Support agentsCustomer support staff providing general guidance.

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For teams deploying and maintaining production workloads. Includes live chat.

  • Response times< 2 hours
  • Average resolution time4 hours
  • Support channelsEmail and live chat.
  • Support agentsHigh-level technical staff experiences in all products resulting in quicker and consistent troubleshooting.
  • NewsletterUpcoming products and features, Marketplace recommendations, and best practices

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For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes.

  • Response times< 30 minutes
  • Average resolution time2 hours
  • Support channelsDedicated slack channel, live chat, video calls, email.
  • Support agentsHigh-level technical staff experiences in all products resulting in quicker and consistent troubleshooting.
  • NewsletterUpcoming products and features, Marketplace recommendations, and best practices
  • Higher API LimitAn increased limit of hourly requests
  • Monthly Customer ReportRecaps of account activity
  • Additional resourcesDedicated teams of business and technical advisors.

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Support plans specific questions

How do I choose between the various support plans?

The Starter plan is great for less urgent inquiries. The Developer plan is good for teams developing and testing with non-production workloads. The Standard plan is good for receiving prompt support to address issues that arise in a production-ready product. The Premium plan is designed to help out businesses who are serving a large customer base and need the fastest possible response time. The Premium plan includes a Customer Success Manager and a Technical Account Manager who work alongside you to help resolve any issues.

What are the various channels available for support?

We have email support for all plans. The Standard plan adds live chat as an additional channel. The Premium plan adds video calls and a dedicated Slack channel as additional channels. Premium plan customers have the option of connecting with their Technical Account Manager via Slack to initiate high level discussions regarding architecture and other questions.

Is there still a free plan and how has it changed from older offerings?

DigitalOcean remains committed to providing support to all customers. The Starter plan comes included with all DigitalOcean accounts, and includes email support with a response time of < 24 hours, and access to DigitalOcean's wide collection of community Q&As, product documentation, and technical articles.

Are there any contracts or lock-in periods for Developer, Standard, and Premium?

No, there are no contracts or lock-in periods. The plans are billed monthly and there are no prorated refunds if you choose to discontinue any time during the month.

Frequently asked questions

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple pay requires a Safari browser. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us. Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by DigitalOcean but may take a few days to clear from your card depending on the bank.

When will my card be charged?

DigitalOcean billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account's primary payment method for the previous month's usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.

Am I charged when I enter my credit card?

No. Your card is only charged at the end of the billing cycle or upon exceeding a usage threshold. Pre-authorization charge: When you add a card, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize any charges in future. These temporary pre-authorizations are typically $1 but can vary in range and are immediately canceled by us. Depending on your bank, it might take a few days for the charge to clear from the card.

Will taxes be included in my monthly invoice?

We're required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.

Why am I billed for powered off Droplets?

When you power off your Droplet, you are still billed for it. This is because your disk space, CPU, RAM, and IP address are all reserved, even while powered off. Therefore, charges are made until you destroy the instance.

How do I destroy my resources?

Check out the docs to learn how to destroy Droplets, Kubernetes clusters, Managed Databases clusters (PostgreSQL, MySQL, Redis), Spaces, Volumes , Firewalls , and Load Balancers.

Can I be notified if my bill exceeds a threshold?

Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.

What if I use my Droplet for less than a month, would I still be charged for the whole month?

You will never be billed more than the monthly cost of your Droplet. All Droplets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo Droplet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that Droplet for 700 hours, then you would be charged $10 (capped at the monthly rate).

I spun up a $4 Droplet, but my monthly bill is more than $4. Why is that?

Our pricing is based on a single Droplet. You may have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details on the various resources you are using. If you need help, please contact support.

I got a $200 credit when I opened an account. When will my card be charged?

Your card will be charged only after you have utilized the free credits. For example, if you received a $200 credit for 60 days, then that $200 credit is automatically applied to your account. If you spend $25 in that timeframe, then your card will not be charged. If you spend $300, then the $200 credit would be fully utilized and your card will be charged only $100. Since the credit is valid for 60 days, you won't be able to use any remaining credit after 60 days.

What's the price for the Marketplace 1-Click Apps?

We charge you for the underlying compute on which the 1-Click Apps runs.

How do I remove my card from the account?

To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.

Can I prepay for my resources?

If you are interested in prepayment for resources, contact our experts.

Can I have a refund?

We do not offer refunds. If there are extenuating circumstances, contact support.

Still have questions?

Have a complex setup or additional questions around pricing? Contact our sales team to get more information on DigitalOcean pricing.

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