From developers testing an idea to growing businesses hosting mission-critical applications, DigitalOcean’s range of support plans give you access to troubleshooting tips, support articles and DigitalOcean experts when you need it the most.
Great For less urgent inquiries
Great for obtaining a fast response to urgent issues
Great for getting near real-time help for scaling businesses.
Email + Google Hangouts + Chat
Customer Success Manager + Technical Account Manager
SLO stands for Service Level Objective. Our goal is to have one of our team members respond to your inquiry within the time window specified for each tier.
The Free plan is great for less urgent inquiries. The Standard plan is good for receiving prompt support to address issues that arise in a production-ready product. The Premium plan is designed to help out businesses who are serving a large customer base and need the fastest possible response time. The Premium plan includes a Customer Success Manager and a Technical Account Manager who work alongside you to help resolve any issues.
We have email support for Free and Standard plans. The Premium plan adds Hangouts as an additional channel, which can be used for voice, video calls or chat-based communications. Premium plan customers also have the option of connecting with their Technical Account Manager via Slack to initiate high level discussions regarding architecture and other questions.
Dedicated agents are support personnel who offer our highest level of support and are separate from the rest of our support agents. By providing Standard and Premium plan customers with dedicated agents, we ensure the SLOs for these groups are met.
DigitalOcean remains committed to providing support to all customers. The Free plan comes included with all DigitalOcean accounts, and includes email support with an SLO of 24 hours, and access to DigitalOcean’s wide collection of community Q&As, product documentation, and technical articles.
No, there are no contracts or lock-in periods. The plans are billed monthly and there are no prorated refunds if you choose to discontinue any time during the month.
Please create a support ticket and select Account in the Ticket Topic field, select DigitalOcean Support Plan in the subtopic field,choose your desired support plan in the tertiary topic field and confirm your interest; a member of our support team will help you successfully onboard to your support plan.
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple pay requires a Safari browser. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us. Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by DigitalOcean but may take a few days to clear from your card depending on the bank.
DigtalOcean billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account’s primary payment method for the previous month’s usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.
No. Your card is only charged at the end of the billing cycle or upon exceeding a usage threshold. Pre-authorization charge: When you add a card, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize any charges in future. These temporary pre-authorizations are typically $1 but can vary in range and are immediately canceled by us. Depending on your bank, it might take a few days for the charge to clear from the card.
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
When you power off your Droplet, you are still billed for it. This is because your disk space, CPU, RAM, and IP address are all reserved, even while powered off. Therefore, charges are made until you destroy the instance.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
You will never be billed more than the monthly cost of your Droplet. All Droplets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo Droplet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that Droplet for 700 hours, then you would be charged $10 (capped at the monthly rate).
Our pricing is based on a single Droplet. You may have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details on the various resources you are using. If you need help, please contact support.
Your card will be charged only after you have utilized the free credits. For example, if you received a $200 credit for 60 days, then that $200 credit is automatically applied to your account. If you spend $25 in that timeframe, then your card will not be charged. If you spend $300, then the $200 credit would be fully utilized and your card will be charged only $100. Since the credit is valid for 60 days, you won’t be able to use any remaining credit after 60 days.
We charge you for the underlying compute on which the 1-Click Apps runs.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
We charge you for the underlying compute on which the 1-Click Apps runs.
We do not offer refunds. If there are extenuating circumstances, contact support.
Our pricing calculator uses 672 hours (hours in a 28-day month month) to calculate the monthly cost for each provider. On-demand prices are shown. Prices are drawn from the following data centers: DigitalOcean: Prices consistent throughout all data centers GCP: US East (Iowa) AWS: US East (Ohio) Azure: US East (no state specified) The configurations we’ve used from other providers for this comparison are as follows: AWS- t3.micro, t3.small, t3.medium, t3.large, t3.xlarge, t3.2xlarge, m5.4xlarge, m5.4xlarge, m5.12xlarge, m5.12xlarge, m5.12xlarge, c5.large, c5.xlarge, c5.2xlarge, c5.4xlarge, c5.9xlarge GCP-f1-micro, g1-micro, n1-standard-4, n1-standard-8, n1-standard-16, n1-standard-32, n1-standard-64, n1-standard-96, n1-highcpu-4, n1-highcpu-8, n1-highcpu-16, n1-highcpu-32, n1-highcpu-64 Azure-B1S, B1MS, B2S, B2MS, B4MS, B8MS, A8m v2, A8m v2, D32 v3, D32 v3, F2s v2, F4s v2, F8s v2, F16s v2, F32s v2 The pricing calculator does not account for all available discounts. The pricing calculator does not include backups or snapshots, which incur an additional fee. DigitalOcean acknowledges that there is some variability and complexity in other providers’ pricing. If you wish to better understand the pricing for one of the providers included in our pricing calculator, we recommend you use the pricing calculators/lists from those providers. The pricing calculator was last updated on February 13, 2019.