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Simple, predictable pricing

Always know what you'll pay with monthly caps and flat pricing.

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Support Plans

From developers testing an idea to growing businesses hosting mission-critical applications, DigitalOcean’s range of support plans give you access to troubleshooting tips, support articles and DigitalOcean experts when you need it the most.

Free

Great For less urgent inquiries

$0/month

  • SLO

    24 hours

  • Support Channels

    Email

  • Support Agents

    Pooled Agents

  • Technical Resources

    None

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Standard

Great for obtaining a fast response to urgent issues

$100/month

  • SLO

    2 hours

  • Support Channels

    Email

  • Support Agents

    Dedicated Agents

  • Technical Resources

    None

Premium

Great for getting near real-time help for scaling businesses.

$1000/month

  • SLO

    30 minutes

  • Support Channels

    Email + Hangouts

  • Support Agents

    Dedicated Agents

  • Technical Resources

    Customer Success Manager + Technical Account Manager

About the DigitalOcean Support Plans

Frequently Asked Questions

Interested in the DigitalOcean Support Plans?

Please open a support ticket and:

  • Select "Account" in the Ticket Topic field
  • Select “DigitalOcean Support Plan” in the Subtopic field
  • Choose your desired support plan in the Tertiary Topic field and confirm your interest; a member of our support team will help you successfully onboard to your new Support Plan!
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