Help & knowledgebase

Find answers to commonly asked questions here.

Pricing & Billing - General

How am I billed?

You are billed hourly for each droplet until it reaches its monthly cap. You can choose to fund your account via PayPal or you can pay your monthly bill via credit card. Invoices are due on the 1st day of each month for the previous month's usage.

How do I choose between monthly and hourly billing?

You don't have to choose between hourly and monthly billing. You will be billed hourly for each Droplet until it reaches its monthly cap, e.g. $10/month for a 1GB Droplet. The monthly cap equals the hourly rate for running the Droplet continuously for 28 days (672 hours). Calculating the cap this way allows you to be certain of the maximum amount you'll pay each month without needing to account for differences in the length of the month.

Am I charged while my Droplet is in a powered-off state?

Yes. Your disk space, CPU, RAM, and IP address are all reserved while your Droplet is powered off. If you want to save a Droplet for future use take a snapshot of it and then destroy it. You'll be able to create a new Droplet from the snapshot image anytime to bring it back online. Snapshots are billed at $.05/GB/mo, so a 40GB snapshot costs $2/month.

Do I have to pay the cost of the server every time I create a new one?

No — you only need to pay for 1 hour of usage. Spinning up a new 1 GB server just to test something for a couple of minutes will only cost you $0.01, the hourly rate of $0.0074 rounded to the nearest cent.

When do you charge my credit card?

We charge your credit card on the 1st day of each month for the previous month's usage. Time zone differences can cause some minor variation in invoice date/time.

Can I pay in advance?

Currently, we only accept pre-payment via PayPal. When you use a credit card or debit card, we charge on the 1st of the month for the previous month's invoice.

Can I be billed using my local currency?

DigitalOcean will continue to bill in USD. This allows our pricing to remain stable and consistent, rather than fluctuating with exchange rates. We do apologize if this causes an inconvenience.

Am I able to receive my invoices in my local currency?

Due to fluctuating exchange rates, we do not invoice in local currency. All invoices are billing in USD.

Why am I being charged a tax? (VAT/GST/HST/Indian Service Tax)

We are required by law to tax charges for the European Union, Canada, and India. The tax is based on the location you enter in the Country field on your account's Settings Page.

What is an outstanding balance?

Balances are considered outstanding if a payment fails to process on the 1st of the month or if the value you have loaded via PayPal is not enough to pay the invoice in full. If you receive a 'Server Termination Urgent' notice, you will need to contact DigitalOcean Support to remove the lock on your account to pay the outstanding balance. If we don't hear from you within 14 days from when your account was suspended, your Droplets will be purged and data will not be available for recovery.

If you have any questions about an outstanding balance, how to add a payment option, or about billing in general, please feel free to contact DigitalOcean Support.

How do I read my invoice?

Invoices are issued on the first calendar day of every month and detail charges you accrued in the previous month: what Droplets you have run, their size, for how long, and their cost. Invoices do not include payments you may have made (via PayPal or a credit card) and do not serve as receipts for any such payments. You can customize the information displayed on an invoice—for example, your business contact information or DigitalOcean's VAT identification number—by going to the Settings Page and filling out the 'Contact Information' after clicking 'Edit Profile' section accordingly. The name, email address, company name, company address, and phone number fields are included on an invoice, and changes to this information take effect immediately on any invoices viewed thereafter.

How much do Floating IPs cost?

Floating IPs are free to use. However, due to the shortage of IPv4 addresses available, we charge $0.006 per hour for addresses that have been reserved but not assigned to a Droplet. In order to keep things simple, you will not be charged unless you accrue $1 or more.

How does Load Balancer impacts my transfer costs?

Load Balancers are 'bandwidth neutral', which means by themselves they don't change the amount of data transferred by Droplets. Bandwidth costs would be calculated as usual based on the data transfer of the Droplets on the backend of the Load Balancer, taking into consideration their own transfer limits, as if the Load Balancer didn't exist.

How much does Spaces cost?

Spaces costs $5/month and includes 250 GB storage and 1 TB transfer out, shared between all your Spaces. If you use more than that, the additional storage costs just $0.02/GB/month and the additional transfer costs $0.01/GB. Transfer in (uploads to Spaces) is free, and transfer between our NYC regions is also free. If you sign up for a subscription in the middle of a month, that month's subscription will be prorated.

Is there a free trial available for Spaces? How does it work?

Yes! Customers automatically receive a 60-day free trial when clicking the "Get Started" button on the Spaces page in the control panel. This free trial covers the subcription price ($5) but not any overages you might accrue. You can cancel a subscription and later become a subscriber again but the 60 days will still count down from that date you first created a Space. Each account is limited to one free trial.

The $5/month subscription includes 250 GB storage and 1 TB egress transfer shared between any Spaces you create. If you use more than either of those amounts, the additional storage costs $0.02/GB/month and the additional transfer costs $0.01/GB.

Last, each account is limited to one free trial, and you can check how much time is left in your trial from the Spaces > Settings page in the control panel.

How can I tell how much storage or transfer I'm using for Spaces?

To check how much storage you're using, go to the Spaces page in the control panel for a list of your Spaces, how many items are in each Space, and how much storage each Space is taking up. Transfer usage isn't shown on this same page yet but we're exploring ways to add that in the future.

If you're using more storage or more transfer than what's included in a subscription, the additional charges will be visible on your monthly invoice. To avoid any surprises, you can set up an alert on the Billing page to receive an email any time your monthly usage (across all products, not just Spaces) exceeds an amount you set.

How do I cancel my Spaces subscription or free trial?

Go to the Spaces > Settings page and click the "Cancel Plan" link on the right. You'll be asked to acknowledge two things:

  • All Spaces will be permanently deleted.
  • All data in the Spaces will be permanently deleted.

Check those two boxes to confirm you understand this and click the "Delete Spaces & Cancel Subscription" button. You can also look out for the "Share Feedback" button to let us know what you thought or if there are any features you were looking for but couldn't find, or you're welcome to contact our support team if you experience any technical issues.

Do you offer refunds?

No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with our support team. Keep in mind that because we offer hourly billing, you can always destroy your server and only pay for what you've used.