Help & knowledgebase

Find answers to commonly asked questions here.

Technical - Control Panel
  • How can I ensure my Droplets get put on separate hypervisors?

    We do not have the ability for customers to select which hypervisors they are distributed to at the moment. However, if you require your Droplets to be on physically seperate hardware, our API allows you to confirm whether any of your Droplets have landed on the same hypervisor.

  • How do I safely power cycle (reboot) my server?

    Rebooting your virtual server is a simple two-step process:

    1. Login to your Droplet as root and execute the "poweroff" or "shutdown -h now" command. This will shut down your operating system, flush any pending changes to the disk, and then terminate power to your server.
    2. Visit the control panel and select the option to power on your Droplet.

    IMPORTANT: Using the "power off" switch in the control panel to shut down your VPS is similar to pulling the plug on a running computer and may lead to drive corruption [as the disk cache is not able to be properly flushed].

    It is recommended that you connect to the console after booting in case the boot process fails. For any issues, please open a support ticket and we'll be happy to assist you any way we can.

  • What is my Droplet limit? How do I raise it?

    You can view your Droplet limit in the control panel by navigating over to the settings section accessible via the gear icon in the lower left corner of the control panel.

    We employ Droplet limits to help us curb abuse and fraud in the cloud. You can easily view your Droplet limit, and request an increase from your account settings page and after review, we'll be happy to increase your limit.

  • How can I rename my Droplet?

    To rename your Droplet, follow these steps:

    • Log into your account
    • Click the name of the Droplet you wish to rename
    • Click "Settings"
    • Click "Rename"
    • Where it says "New Hostname," click and type a Fully Qualified Hostname
    • Click the blue "Rename" button
  • How can I move my virtual server or make my snapshot available in another datacenter?

    You can transfer a snapshot of your Droplet to another datacenter and spin up a new VPS from that image.

    You will want to follow these steps:

    1. Put your Droplet in an off state by running the command "sudo shutdown -h now"
    2. Go to Snapshots > enter your snapshot name > Take Snapshot
    3. Once the snapshot has been taken, go to Images > click on the globe icon (on the same line as the name of your snapshot), and select the region/datacenter you'd like to transfer to.
    4. Now you will be able to create a new Droplet using this snapshot that was just transferred to the region/datacenter.
  • How do I change the kernel of my Droplet?

    To change a kernel of a Droplet, you must use the control panel or the API.

    In the control panel:

    • Navigate to your Droplet listing
    • Choose the Droplet
    • Select the "Settings" tab and the "Kernel" option
    • Note your existing kernel then select a new kernel
    • Click on the blue "Change" button
    • Shut down your Droplet gracefully by using the command "poweroff" in a terminal window with root privileges
    • Using the control panel turn on your Droplet
    • Make sure the Droplet boots. If not, go back to the previous kernel and poweroff/power on as above to restore your previous setting.

    Additional notes:

    Using a 32 bit kernel with a 64bit OS, or a 64bit kernel with a 32bit kernel, or a kernel from another OS is not supported.

    Changing a kernel will not change or update your OS.

    If your desired kernel is not listed, please add it as a suggestion on our user voice forum stating the linux distribution, the version requested, and the feature it has that you are in need of.

    The "DO-recovery" kernels are intended for use after instructed in a Support Ticket.

  • Why did changing my kernel not change my operating system?

    A kernel and an operating system, while linked, are actually two separate things.

    The Kernel is the link between software and hardware, and the Operating system are the set of software that create the interactive environment in which you operate.

    Changing a kernel will not change your operating system - and if you change the kernel to something that doesn't match your operating system, it will quite possibly break your system.

    There is no practical way to change your operating system of a running computer and keep your files intact.

    You could create a new server entirely, and use a utility like 'rsync' to copy over relevant data from one server to another.

    However, if your data on your server isn't important, or you've already backed it up somewhere accessible, you could rebuild your server from a new image by doing the following:

    • Log into the control panel
    • Click the Droplet
    • Select the destroy tab
    • Use the "Rebuild" option, and select the image you want to boot from (ex: a CentOS one)
    • Click "rebuild from image"

    This will wipe out your existing file system and install a new image and kernel.

  • What is the difference between Flexible and Permanent resizing?

    "Flexible" resize increases or decreases your CPU and RAM according to the new plan selected [but does not resize the disk]. The benefit is that the resize is processed with a simple reboot: shutdown your server from the command line, select the new size, and then click "Boot" from the control panel.

    "Permanent" resize will resize you disk space as well as your CPU and RAM. In order to do so, your virtual machine may be moved to a new hypervisor during the process. This is a longer process and can take up to 35-40 minutes, depending on the size of your virtual server and how much diskspace is being utilized.

    For more information, see this tutorial: How To Resize Your Droplets on DigitalOcean

    Please note that once you resize to a larger disk, you will no longer be able to select a smaller plan for a flexible resize. This is because there will be a disk mismatch and we do not currently support shrinking a virtual server's disk.

  • Why did Flexible Resize not change my disk size?

    To make the process fast, the "Flexible Resize" does not change disk size, only RAM and CPU, as it performs a simple reboot.

    If you need to change disk size, use the "Permanent" resize option.

  • How can I transfer a Droplet or snapshot to another user or account?

    We are unable to transfer Droplets between accounts, but we can transfer snapshots. This would allow you to recreate the server in another account with the only difference being the IP address.

    To transfer a snapshot to another user, here are the steps to take:

    • From the control panel select Images. Select the Transfer Snapshot icon and enter the email address of the recipient
    • Upon clicking the transfer button, the sender will notice their icon turns blue, indicating that the snapshot transfer is pending. When the recipient accepts the transfer the sender will no longer have access to the image
    • The recipient will have a new section on the Images page titled Pending Snapshot Transfer Requests. Here you'll be able to accept or decline the transfer request. If approved, the snapshot will disappear from the sender's account, and will be added to your list of Snapshots where you'll have full control over the image
  • How do I start over with a fresh installation?

    To restart your Droplet with a different operating system, or perform a fresh installation of your current one, follow these easy steps:

    1. Login to the control panel, navigate to your list of Droplets, and select the one you wish to destroy or re-deploy.
    2. Click "Destroy" then "Rebuild" and choose the appropriate operating system from the "Select an Image" menu.
    3. Finally, click the blue "Rebuild From Image" button.
    • IMPORTANT: All data on your Droplet will be destroyed when it is rebuilt. Remember to backup your data or take snapshots of your work in order to preserve that image.

    Your IP will be preserved.