DigitalOcean Public Preview Terms: Insights
The below terms (the “Preview Terms”) apply to your participation in the Public Preview of, and your use of, DigitalOcean Insights (the “Preview Offering” or “Insights”). The Preview Terms supplement the DigitalOcean Terms of Service Agreement and Service Terms, or such other written agreement between you and DigitalOcean governing your use of our Services (our “Agreement”). The Preview Offering is a Beta Service for purposes of the Agreement, and terms not defined in these Preview Terms have such meaning otherwise defined in the Agreement. If there is a conflict between these Preview Terms and the Agreement, these Preview Terms will control solely with respect to the conflict relating to your use of the Preview Offering.
Your participation in the Public Preview and use of the Preview Offering is voluntary. If you do not accept these Preview Terms, then you may not participate in the Public Preview.
1. Purpose and Scope
The Preview Offering is a preliminary, limited-availability release of a DigitalOcean Service. It is an observability feature that provides insights through metrics, logs, improved alerting, dashboarding, and multi-resource observability across supported DigitalOcean resources. Access during the Public Preview is limited to eligible accounts, to the features, resource types, and regions that DigitalOcean designates, and to the capacity DigitalOcean makes available from time to time. Your use of the Preview Offering is also subject to the Acceptable Use Policy.
2. Public Preview Details
2.1 As-Is; As-Available. The Preview Offering is provided “AS-IS” and “AS-AVAILABLE.” It is not intended or recommended for production workloads or for any monitoring, alerting, or observability function that requires guaranteed uptime, continuity, accuracy, or availability. You acknowledge the experimental nature of the Preview Offering and that DigitalOcean may modify, suspend, or discontinue any feature of the Preview Offering at any time without notice. You should not rely on the Preview Offering as your sole or authoritative source of monitoring, alerting, or telemetry for any workload you rely on commercially, and you should maintain your existing observability tooling.
2.2 No Service Level Agreements; No Support Commitments. No Technical Support commitments and no Service Level Agreements (SLAs) apply to the Preview Offering. There are no uptime, performance, or availability guarantees, and existing DigitalOcean SLAs do not apply. No service credits are available for the Preview Offering, including for any unavailability, interruption, delayed or missed alert, data loss, or failure of telemetry to be collected, displayed, or retained. To the extent DigitalOcean does provide support, it is offered only on a reasonable-effort basis during standard business hours.
2.3 Data Durability. DigitalOcean provides no guarantees regarding the durability, completeness, or retention of telemetry data. Telemetry data, dashboards, alert configurations, and other Preview Offering resources may be lost, reset, or deleted for maintenance or other reasons without notice. You should not store the sole or authoritative copy of any data in the Preview Offering.
2.4 Agent Installation and Enablement. For certain resources, and only where you enable the Preview Offering, you authorize DigitalOcean to install, update, and configure required agents on your resources on your behalf to enable advanced telemetry. Once enabled, telemetry streams automatically from supported resources until you disable the Preview Offering.
2.5 Data Residency and Localization. The Preview Offering does not offer regional data storage or data localization at this time, and telemetry may be processed and stored outside the region in which your monitored resources are deployed, including in the United States.
2.6 License Restrictions. The Preview Offering, including its software, interfaces, and underlying technology, is licensed to you only as a right to access and use it as delivered through the DigitalOcean platform during the Public Preview; you receive no other license to it. You will not, and will not permit any third party to: (a) create derivative works of the Preview Offering or its underlying technology; (b) use the Preview Offering to build or assist in building a competing product or service; © resell, sublicense, or provide third parties with access to the Preview Offering, other than users you authorize to access your account; (d) remove, obscure, or alter any copyright, trademark, or other proprietary notice included in any non-user-facing component of the Preview Offering; or (e) use the Preview Offering to train, fine-tune, evaluate, or benchmark any machine-learning model.
2.7 Preview Pricing. The Preview Offering is provided at no additional charge during the Public Preview. The DigitalOcean resources you monitor, and other DigitalOcean Services used in connection with the Preview Offering, are charged separately in accordance with the Agreement. DigitalOcean may introduce charges for the Preview Offering, or change the terms on which it is offered, going forward at any time. DigitalOcean will notify you of the rate that will apply before any billing commences under new pricing or for a future version of the Preview Offering.
3. Data Usage
3.1 Telemetry and Input Data. You are responsible for the content and data you send to, generate through, or store in the Preview Offering, and for compliance with the Agreement and applicable law with respect to that data. Because logs and other telemetry may capture whatever your applications emit, you should configure your workloads so that you do not send special category personal data, government identification numbers, payment card data, health records, or credentials to the Preview Offering. You acknowledge that you will deploy only non-production workloads with the Preview Offering, and maintain independent monitoring for any workload you rely on. Given the pre-production nature of the Preview Offering, you should maintain your own copies of any data you value.
3.2 Technical Metadata. By using the Preview Offering, you authorize DigitalOcean to use technical Usage Data (e.g., utilization, latency, error rates, query and dashboard usage, and usage frequency) to operate, evaluate, and improve our infrastructure, the Preview Offering, and our Services.
3.3 Feedback. You may, but are not required to, provide suggestions, comments, or other feedback regarding the Preview Offering (“Feedback”). You grant DigitalOcean, and its suppliers and licensors, a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and exploit Feedback for any purpose without restriction or obligation to you. Feedback does not grant any license to your content or data.
3.4 Confidentiality. You will not publish or disclose any benchmarks or test results relating to the performance of the Preview Offering, whether provided by you or generated by the Preview Offering, without DigitalOcean’s prior written consent.
4. Conclusion of Preview Offering
4.1 Conclusion. DigitalOcean may terminate or conclude this Preview Offering at any time without advance notice. We make no promise that the Preview Offering will continue to General Availability, or that any General Availability version will be unchanged from the Preview Offering. If we release a Generally Available version of the Preview Offering, these Preview Terms will automatically terminate when that version is released, and your continued use of the Preview Offering or its successor will be governed by the Agreement, including any new General Availability terms, which will be communicated to you in advance.
4.2 Data Purge. DigitalOcean reserves the right, in its sole discretion, to purge data associated with the Preview Offering, and to terminate Preview Offering dashboards, alerts, and configurations, at the conclusion of the Public Preview or at any time, except as otherwise specified in the documentation or migration guidance. We will endeavor but are not obligated to provide prior notice and to keep the Preview Offering available for a reasonable period to allow you to wind down your use.
5. Suspension and Termination
You may disable the Preview Offering at any time through the DigitalOcean control panel or by contacting Customer Support. DigitalOcean may suspend or terminate your access to the Preview Offering at any time in our sole discretion, with or without notice, if: (a) we choose to discontinue the Preview Offering or transition it to General Availability; or (b) we believe your use violates these Preview Terms, the Agreement, or the Acceptable Use Policy. Suspension or termination of your access to the Preview Offering does not affect the underlying DigitalOcean resources you monitor, which remain subject to the Agreement.
6. Limitation of Liability
The Preview Offering is a Beta Service and is provided “AS IS” and “AS AVAILABLE”. The warranty disclaimers, exclusions of damages, and limitation of liability applicable to Beta Services under the Agreement apply to the Preview Offering and are incorporated by reference. Nothing in these Preview Terms expands DigitalOcean’s liability beyond, or limits any disclaimer, exclusion, or cap set forth in the Agreement.