Eris Castrogivanni Mod
DigitalOcean Customer Success Engineer
61 contributions
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Published Answer
How to connect to managed database over private network?
The private networks for SFO1 and SFO2 are entirely separate. You would only be able to communicate with your managed database over… -
Published Answer
Deleting folders or files in Spaces is very slow sometimes
Hey Folks, I’m sorry we didn’t comment on this earlier. We are aware of the performance issues surrounding deleting objects from… -
Published Answer
Droplet killed by OOM on Hypervisor
Hey there, This is not “ordinary” behavior. What you describe was a hypervisor malfunction. I’ll provide more details in the tic… -
Published Answer
Pods stuck in Pending state forever
Hey there, When issues like this arise, please open a ticket with our Support team, specify the cluster, and describe the issue … -
Published Answer
May I please get a refund for this service?
The other answers here are dope, we don’t offer refunds for those who post-pay. That said, there’s one situation where we can offer… -
Published Answer
Kernel update
Hey there, Just wanted to step in and offer a quick update here. It’s no longer necessary for us to import new kernels. Instead,… -
Published Answer
Wordpress on 16.04 One-Click connectivity issue
This is actually a security feature in the new one-click. WordPress is a common target for xml-rpc based brute-force attacks. This … -
Published Answer
New Droplet - PTR resolves to a domain which does not belong to me
Right now, the PTR for an IP is based on the Droplet’s name, if the Droplet’s name is set to an FQDN. If the Droplet’s name isn’t a…Accepted Answer: Right now, the PTR for an IP is based on the Droplet’s name, if the Droplet’s name is set to an FQDN. If the Droplet’s name isn’t a… -
Published Answer
How to properly replicate of all distro packages + python packages from an ubuntu server on AWS to an ubuntu server on DO
You’re definitely on the right track, but the errors are most likely because you’re attempting to upgrade from 14.04 to 16.04 at th… -
Published Answer
Updated Droplet for Monitoring, now sending a lot of data to syslog
Sorry about this. The feature this matches up with is in a closed beta right now. It was publicly viewable for a short time yesterd… -
Published Answer
Accessing the REST API from a droplet without access token
You do need a token in order to access the API for your account. If that wasn’t the case, then anyone who gains access to one of yo…Accepted Answer: You do need a token in order to access the API for your account. If that wasn’t the case, then anyone who gains access to one of yo… -
Published Answer
Where are all the man pages ?
This question was answered by @unakravets: Hey! You might need to first install man pages. [[source]](https://www.centos.org/fo… -
Published Answer
How can i close my account
Hey there! Try opening a ticket with our Support team: https://cloud.digitalocean.com/support/tickets. They can refund your recent … -
Published Answer
xmlrpc.php attack on a non-wordpress droplet
If the file doesn’t exist, you don’t have anything to worry about it doing anything. Returning a 404 vs a 403 isn’t really going to… -
Published Answer
Keepalived for Ubuntu 16
Ah, Ubuntu 16.04 uses systemd instead of upstart, so “start” isn’t a thing anymore. Instead, you can use: `sudo service keepaliv… -
Published Answer
Step Three — Install phpMyAdmin for CentOS 5.1
You would want to add Allow from <my_workstation_IP> to /usr/share/phpMyAdmin/ and /usr/share/phpMyAdmin/scripts/ but not /usr/sh…Accepted Answer: You would want to add Allow from <my_workstation_IP> to /usr/share/phpMyAdmin/ and /usr/share/phpMyAdmin/scripts/ but not /usr/sh… -
Published Answer
Choosed $5 Plan But No Detuction from account
Hey there! We actually do hourly billing, so the $5 will be slowly deducted from your credit over the course of the next month. We … -
Published Answer
ruby doproxy.rb create Error
Hello! My colleague, Jason, was able to figure this error out. It looks like you’re using Ruby 2.2.3, while DOProxy needs versio… -
Published Answer
Can't seem to run pbuilder correctly
Hello! Is this on a brand new Debian droplet? As of right now, on a test droplet I just spun up, I’m not able to reproduce this.... -
Published Answer
FreeBSD Droplet no IP Adress
Hey there! Are you still having trouble with this? We put our network config in /etc/rc.digitalocean.d/DROPLETID.conf, where DROPLE…