Mandi Barton Mod
15 contributions
51.8k contribution views
Recognition
Posts
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Published Answer
Is it possible to tag a snapshot using the API?
Hi @firedragondol, sorry for the confusion. You can tag Droplet Snapshots via the API - they’re considered an image, so you would p…Accepted Answer: Hi @firedragondol, sorry for the confusion. You can tag Droplet Snapshots via the API - they’re considered an image, so you would p… -
Published Answer
I cannot resize my droplet. After I shut off and select my new size, it says "Sorry! Something went wrong!" How can I fix this?
Hey there Scott! Happy to help here - that error can mean a few different things, but the most common is that the zone the Drop… -
Published Answer
What is DOSSOProd in the Applications & API panel?
Hey there Niklas! The application under DOSSOProd is actually a component used for the Support Portal system available from your… -
Published Answer
Spaces - one or more digital ocean nameservers not found
Hey there! I was able to review this with the Support Team, and it looks like you put in a ticket as well, and have gotten some hel… -
Published Answer
LoadBalancer billing
Hey there! It looks like the Load Balancers may have been attributed with some previous Kubernetes clusters on your account. You wi… -
Published Answer
What is the difference between bucket and spaces? And does cost increase per new bucket?
Hey there! Buckets are instances of the Spaces product. The way that Spaces are billed is on a subscription basis, so $5 is for the… -
Published Answer
I cannot open a ticket to digital ocean after creating an account
Hey there! So sorry to hear you’re experiencing this - I suspect this may be an instance of an issue with a certain link betwee… -
Published Answer
Payments via PayPal
Hey there Paul! Thanks for the questions. You’re welcome to use different PayPal accounts to top up your account. You will just nee… -
Published Answer
Unable to raise a support ticket?
Hey there! I’m so sorry to hear you’re having trouble with this. I can think of a few different things that could be occurring to c… -
Published Answer
Can't access website by domain name, but can by IP
Hey there! First, I just want to apologize, as you didn’t seem to receive our reply to your ticket. One of my colleagues was abl…Accepted Answer: Hey there! First, I just want to apologize, as you didn’t seem to receive our reply to your ticket. One of my colleagues was abl… -
Published Answer
[ASK] Delete droplet will delete snapshot too?
Hey there! Snapshots are independent from Droplets. Once you’ve taken a Snapshot, it exists on its own and will not be destroyed…Accepted Answer: Hey there! Snapshots are independent from Droplets. Once you’ve taken a Snapshot, it exists on its own and will not be destroyed… -
Published Answer
Deactivating my account is forbidden?
Hey there! Sorry about the issues you’re seeing! Oftentimes when this happens, it’s due to a team account still sticking around. If…