Melody Employee
Support Engineer @ DigitalOcean
30 contributions
112.1k contribution views
Skills
- DNS
- Networking
Recognition
Posts
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Published Answer
Is the advice to use snapshots to save money so as not to run too many droplets, not actually possible?
Hi there! Hmm for rebuilds, you should be able to use “any image in your account that runs an OS that is in the same family as the … -
Published Answer
Can I make a droplet with less than 25GB space?
Hello! 25GB is the smallest system disk size offered: https://www.digitalocean.com/docs/droplets/resources/choose-plan/ And you … -
Published Answer
Is the advice to use snapshots to save money so as not to run too many droplets, not actually possible?
Are you able to create a Droplet from that Snapshot image? https://www.digitalocean.com/docs/images/snapshots/how-to/create-and-res… -
Published Answer
SSD storage is not showing
Hello! Check this guide for how to verify the resize: https://www.digitalocean.com/docs/droplets/how-to/resize/#verifying-disk-resi… -
Published Answer
Outgoing connections on port 25 / 587 / 143 blocked over IPv6?
Hi everyone! I’m sorry to read about all of the headaches this has caused for your email environments. At this time, all SMTP traff… -
Published Answer
Unable to add TXT record having k1._domainkey
Hey there! Sometimes you can see this error when your session is stale, can you try completely logging out of your account, logging… -
Published Answer
Whitelist my home IPv6 network in Cloud Firewall?
Hey there! You can restrict access by IP address, subnets, or CIDR ranges on your DigitalOcean Cloud Firewall. Your IP range wi… -
Published Answer
Does Load blance vps shoul be more powerful?
Hey there! The answer really depends on your specific environment, and we have a few guides that you can review that should help yo… -
Published Answer
Load balancer in SGP1
Hello! You’re right, the DigitalOcean Load Balancer must be deployed in the same region as your Droplet. You should be able to crea… -
Published Answer
Droplet resize not working
Hello! There are a few reasons why this can happen. If you haven’t already done so, please create a ticket so our support team can … -
Published Answer
I'm afraid that my DigitalOcean account will get banned
I definitely appreciate wanting to plan ahead and set things up with a long-term mindset from the beginning. I’ll do my best to add… -
Published Answer
Is updating a DNS record via the API 3x hour against the terms of service?
Hey there! Updating a DNS record three times per hour should not cause any issues, are you receiving any errors or slow-down reques… -
Published Answer
How to create a company account ?
Hello! Check out the team account: https://www.digitalocean.com/docs/accounts/teams/ You can create multiple teams and each t… -
Published Answer
My site working fine through mobile data but Problem in WiFi broadband
Hello! It sounds like the issue might be related to the Wi-Fi network connection, if you are able to successfully load your sit… -
Published Answer
How do I set up a custom email address with domain name?
Hey there! We generally don’t recommend sending email from your Droplets: https://www.digitalocean.com/community/tutorials/… -
Published Answer
Unable to connect to the server: x509: certificate signed by unknown authority
Hey there! That error sounds like there is a certificate mismatch. How are you currently trying to connect? We have this guid… -
Published Answer
Unable to set up the emails created in DO in Outlook?
Hi there! What are the error messages that you receive when you try to send outgoing mail in Outlook? When you test sending e… -
Published Answer
How long does support take to respond to tickets
Hey there! The answer is: it depends. We have a staffed Support team working 24 hours a day every day of the year, and do our be… -
Published Answer
Which server we need to choose guys ?
Hi there! The right Droplet for your environment will depend on your application’s hardware and software requirements. If you ar… -
Published Answer
How do I add a DNSKEY entry for DNSSEC with digitalocean nameservers?
Hello! Can you provide some further details regarding the testing and error(s) that you’re observing?