Zach Bouzan-Kaloustian
Director of Support at DigitalOcean
27 contributions
135.7k contribution views
Recognition
Posts
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Published Answer
Account locked directly after payment: follow up from account customer service is dreadful and upsetting.
Hi TheDutchman - Thank you for raising this issue. Without disclosing anything overly personal about your account here, I’ll do my …Accepted Answer: Hi TheDutchman - Thank you for raising this issue. Without disclosing anything overly personal about your account here, I’ll do my … -
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account is locked
Hi webmitra - we are getting a large number of SPAM complaints from your account. We will need you to reply to the ticket on your a… -
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We are sorry to inform you that your account has been locked by DigitalOcean staff
Hi scc777clubs - Your account has matched many fraudulent signals, including links to multiple accounts with a history of non-p… -
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I have many doubts please
Hi Leo10m2010 - Not to worry, our billing does not happen immediately upon usage. We invoice and charge your credit card on the… -
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I paid $5 in payPal in the second step but did not respond after payment and showed a balance of 0.
Hi ZZZJJX - I see that the PayPal deposit was delayed for exactly 24 hours, but is posted to your account now. Taking a look, i… -
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Created my account, no missing "Create team" in the dropdown
Hi martinaarhof - The full explanation of how to create a team can be found in our Product Documentation here - https://www.dig… -
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DigitalOcean staff was lock my account after pay twice $5.
Hi Zanmatho - I’m following up 1:1 with you now and will get you resolution on this. -Zach DO Support -
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About renewal of service
Hey Ajit - It sounds like you’re looking to renew your domain name? If this is correct, and you’ve forgotten who your registrar… -
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Account locked, ticket unanswered
Hi Zhou - I’m having the team look into this right away. My apologies for the delay. -Zach -
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you have accured 124 GB of free data transfer, but bar shows only 6!?
Hey marataziat - good question. The screenshot you’ve shared shows the following: 124 GB accrued so far based on your Droplet… -
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Moving a 1-click ghost installation to a subdirectory getting 404 error.
This question was answered by @X40C: Try removing the / at the end of the url in ghost’s config file. You can then cd to the go…Accepted Answer: This question was answered by @X40C: Try removing the / at the end of the url in ghost’s config file. You can then cd to the go… -
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Deleting expired credit card
Hey cobalt017, Thanks for the question. The oldest card is the first one listed, and your newest card is listed after that. … -
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testing testing testing testing
this is a test -
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Need to transfer droplet
This process has been updated. Learn how to transfer droplets between accounts here: https://www.digitalocean.com/company/blog/easi… -
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My droplet has been compromised and is sending an outgoing Flood or DDoS. What do I do?
Here’s a link that we found which explains the Elasticsearch vulnerability and how to patch it: http://bouk.co/blog/elasticsearch-r…