500 Internal Server Error - How can I fix this (this website was supposed to be a Christmas present)!

December 24, 2014 87.8k views
vanessashaw
By:
vanessashaw

I have been trying to login to my website, and I am receiving this Internal Server Error message. The website is www.mabeadsjewelry.com/wp-admin

Can someone help me navigate this problem?

- Vanessa

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at wa@mabeadsjewerly.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

7 comments
  • kamaln7 MOD December 24, 2014

    Hi! Are there any errors in Apache's error log?

    sudo tail /var/log/apache2/error.log
  • vanessashaw December 24, 2014

    i'm not sure how to check that...? normally i have a developer help me with this, but he has vanished and not answering my emails the last 10 days :(

  • kamaln7 MOD December 24, 2014

    To check that, log in to your droplet as the user "root" and run the following command:

    sudo tail /var/log/apache2/error.log

    Then post its output here.

    How To Connect To Your Droplet with SSH
    by Melissa Anderson
    DigitalOcean Droplets are managed using a terminal and SSH. SSH is an encrypted network protocol for remote server login and command execution. It is the standard method used for accessing and interacting with Linux servers. This tutorial shows how to connect to a DigitalOcean Droplet for the first time by using the OpenSSH client.
  • vanessashaw December 24, 2014

    i am trying to follow these instructions but it is seriously confusing. I have no idea what i'm doing :(

  • lollo90 January 30, 2015

    @kamaln7 : You saved me a lot of time!! I was getting mad trying to understand what was going wrong! Really thanks a lot

  • uchiha November 9, 2015

    Thanks, really helped me out.

  • jishnu58 March 4, 2017

    sudo tail /var/log/apache2/error.log this is the master key which I needed. @kamain7 Thank you for the solution. It really helped me a lot. If it wasn't there fo the rescue, only God would have known the original problem.

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3 Answers
poudel September 22, 2017

It says there is error on /wp-admin/options-general.php but I don't know which error it is.

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poudel September 23, 2017

Just removed .htaccess file and problem is not fixed.

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roshan2018 July 10, 2018

clear your browser data first like cookies ,history, and saved password and then tray again you can access your site url....... if this will not worked you will have to do in your ftp..... recreate the file and you will gain access again its prrty simple

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