Question

Account bill question support response time?

Is there a way to cotnact support faster than making ticket? …


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alexdo
Site Moderator
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February 20, 2022

Hey @rujbinnassereslam,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - alexdo.

    KFSys
    Site Moderator
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    February 19, 2022

    Hi @nogodcomplex,

    As @Bobby Iliev said, if you have a ticket and it’s urgent like your Drople being down due to a networking issue or something similar, you can share this here.

    Having said that, if there is a technical issue, the best place to post such a question is again here. We can try and assist with some pointers on how to troubleshoot your issue or how to fix it.

      Bobby Iliev
      Site Moderator
      Site Moderator badge
      February 19, 2022

      Hey @rujbinnassereslam,

      In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

      The best way to reach out to our amazing support team who will be more than happy to assist you with your account issue is via this link here:

      https://www.digitalocean.com/support/

      In case you already have a ticket number from when you contacted our support team, feel free to share it here so that I can get this followed up for you?

      Hope that helps!

      - Bobby.