Can't access support portal

May 5, 2019 180 views
DigitalOcean Ubuntu 18.04

I click "support" link at the bottom of the page.
It sends me to the page "https://cloudsupport.digitalocean.com/s/".
I click on the "login" link at the top right of this page and it sends me back to my Control Panel, on a page titled "Authorize support portal". I already flagged the account to authorize.
From here the only link about support is at the bottom of the page "About Support Portal: Support Portal
View website". If I click the link it sends me to the page "https://do-support.force.com/s/".
If I click on the "login" link at the top right it sends me back again to the "Authorize support portal" page.
This is a weird loop.
How to access the support portal to check my tickets?
Thanks.

2 Answers

Hi there @javaxman69,

That doesn't sound very good at all!
If you're still having issues, please reach out to the support team using the contact form linked below. This form doesn't require you to sign in so you should be able to get in touch with the support team who can then help you resolve your issue.

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

Hi Matt.
If in the future I will need to contact support (hopefully not), I will use that link (in case unavailability of standard procedure).
Thank you very much.

Have another answer? Share your knowledge.