Question

Can't Access Website Internally.

I can’t access my website from my business campus. The DNS records are set up correctly, but the IT company my company uses is saying that I have www directing to the non-www domain.

I checked .htaccess and the domain.conf file but I don’t see anything that looks like it could cause any redirects or rewrites…

Any suggestions?

It’s a wordpress site running on Lamp Stack.

Thanks!

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Bobby Iliev
Site Moderator
Site Moderator badge
• April 28, 2020
Accepted Answer

Hi there @echilders,

The www to non-www redirect should not really prevent the website from loading, as long as you have DNS records for both your www and the non-www versions of your domain name.

I would recommend asking the IT company to provide you with the exact error that they get and possibly a screenshot. I would recommend asking them to run a traceroute as well to see if the connection is getting to the server.

Regarding the redirect itself, it is probably because of your WordPress Site and home URLs. Via your WordPress admin, you can change the site and the home URLs to the preferred version.

Regards, Bobby