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Question

Can't not login with root password, tried to reset root password many times

Posted August 28, 2019 2.5k views
DigitalOceanUbuntu 16.04

I can not login with root password

I tried reset root password many times, but still can not login

Please help me.

I raises a ticket, but no reply from digitalocean

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big88
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big88

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3 answers
alexdo August 28, 2019

Hello,

Have you checked your emails for the new root password or check your initial email with the original root password?

The password reset might take up some time, but it will eventually work fine.

Let us know how it goes.

Alex

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big88 August 28, 2019

Yes, I used new password from email. But can not login.

I tried reset password with other droplet, it worked.

But this droplet, can’t not login. it said that incorrect login

Reply Report
  • alexdo August 28, 2019

    Can you access the droplet via console and if so can you add your ssh key manually so you can access the droplet without using your password?

    You can copy your ssh key - id.rsa.pub in the /root/.ssh/authorized_keys file

    Let me know how it goes.

    Alex

    Reply Report
  • big88 August 29, 2019

    Can not login with new password from web console :(

    it said: login incorrect

    I tried many times

    Reply Report
    • alexdo May 14, 2020

      Hello, @big88

      After you reset the root password, you can try to connect using the command line from your PC - for Windows you can use ssh client like Putty and for Linux and MAC you can simply the build-in terminal.

      In this was you can copy and paste the new password and make sure you’re not making typos.

      Hope this helps!

      Regards,
      Alex

      Reply Report
Richardstone August 29, 2019

I meet this problem as u :(
Everytime when i want to change the root password
it doesnt give me a chance to ensure it

Reply Report
  • alexdo May 14, 2020

    Hello, @Richardstone

    After you reset the root password, you can try to connect using the command line from your PC - for Windows you can use ssh client like Putty and for Linux and MAC you can simply the build-in terminal.

    In this was you can copy and paste the new password and make sure you’re not making typos.

    Hope this helps!

    Regards,
    Alex

    Reply Report
    • Derka December 24, 2020

      Hey.
      I had the same problem, the problem is the copy and paste, it didn’t pick up the password.
      I had to type in the password, a bit tedious but worked fine.

      Reply Report
      • alexdo December 24, 2020

        I’m glad that you were able to solve the issue.

        Sometimes there are blank characters copied with the password, hence it’s good to try to manually enter the password in order to make sure that everything is okay.

        Regards,
        Alex

        Reply Report

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