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Cannot create droplet because of this error: "in order to create a droplet please complete registration"

Posted February 23, 2019 2.7k views
FAQArch Linux

But I don’t see any outstanding registration items.

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alihonarmand
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alihonarmand

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Unexpected error 35012 Question Question
I want to server linux running Ubuntu 14.04 (Apache vhost and MySQL) to install one45 code base application Question Question
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7 answers
jarland February 26, 2019

Hey friend,

Thank you so much for asking this question here. You have identified a problem that exists on our platform, and we are investigating. I will personally reach out to you when this is resolved, and do my best to make up for it as well.

Jarland

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newneo February 27, 2019

I’m getting this error too… Can you help me too.

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Safrin March 7, 2019

Is this problem fixed? i got the same problem here, @jarland can u help me out

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rkana March 7, 2019

hi I’m getting this error as well. Can you help me too?

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  • jarland March 7, 2019

    Thank you. I’ve confirmed that you are seeing the same issue. If you can be patient with me while I get one of our engineers to look at this, I’ll make it worth your while in account credit. You may not be able to use the credit until they fix it, but I’ll go ahead and put it on there.

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jarland March 7, 2019

We have currently identified an issue with reactivating a previously deactivated account, in which one is not able to fully utilize the service even after adding a billing profile to the account. I will update this post when the problem has been resolved.

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ryno March 18, 2019

Hi I’m also having the same problem. I had deactivated my account before and now want to create a new droplet

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bdm15197 November 21, 2019

Hi, any news on this?
I have the same problem. After reactivation of the account, can’t create a droplet.

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