Cant Login To Site, Now It's Down

August 8, 2019 343 views
DigitalOcean Ubuntu 16.04
richv
By:
richv

Hi. I signed up today and have tried to deploy wordpress several times. The first time i used easy engine which installed it fine, but I could not access it with the details it was giving me. I then tried your wordpress droplet. That had the same issue at first. Then all of a sudden I could login but not do anything as it would time out. Then I came back to the site and I could no longer login, a password reset did nothing and as of now, the site is down, apparently for no reason. I need to get this site up and running and this is infuriating, can anyone offer some advice please. Thanks

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2 Answers
alexdo MOD August 9, 2019

Hello, richv

I hope you’ve already sorted this. It seems like you have experienced multiple issues with your WordPress installation and perhaps with the droplet as well. I would suggest contacting Digital Ocean’s support team as something else might be happening here.

Alex.

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richv August 10, 2019

Hi,
Sadly this is still not sorted. I have now placed 2 support tickets both with no replies, Truly the most shocking customer service I have ever known. 36 hours with no response to a site down question is unacceptable.
I have since moved the site to another host where it will stay. I do however want to carry on using digital ocean but unless they can help me sort this issue and actually reply to support tickets then I dont see any choice but to cancel.

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