Question

Download Speed Super Ultra Turbo Mega SLOW!!

Posted October 31, 2014 3.5k views

Hi, I got a Droplet in San Francisco and my download speed is 83,700bps which is less than 83kb sometimes it lift to 100kbps but the majority of the queue is impossible slow, could you help me to find out what it is? My Internet speed is 200mbps I got a nice Optic Fiber and it works great in every other network activity but with Digital Ocean it sucks. Please help!

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Chema5m2
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Chema5m2
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1 answer
bryan October 31, 2014

When we see it that slow, it’s usually the sftp settings or the software (assuming it’s an scp/sftp transfer).

Can you open a ticket so we can take a closer look and ask some more questions, that’s horribly slow.

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  • Chema5m2 November 5, 2014

    Hi Bryan,

    Sorry I was away, I got another project and bought a Dedicated Server in Hivelocity they networks runs super ultra fast, though its so much more expensive, anyways I was looking for the ‘support’ section in my administration droplet console but I couldn’t find anything where to open a ticket, could you give me further information about how to accomplish this?

    For your attention thanks in advance.

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  • JamesMC November 5, 2014

    I Would be happy to help! If you are logged into your control panel you can go to https://cloud.digitalocean.com/support and click “New Ticket”

    That will get a ticket to us. In that ticket if you could please provide a ping and trace to the droplet’s IP

    Windows (via cmd.exe):

    ping x.x.x.x
    tracert x.x.x.x

    Mac/Unix (via terminal):

    ping -c5 x.x.x.x
    traceroute x.x.x.x

    Including this in your initial response will give us something to work with to start. Replace the x.x.x.x with your droplet’s IP address. If you can get it from your droplet to you as well it would be helpful!

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