Question

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

How can i fix this im uploading excel to my website then this shows up i made a virtual server and it works fine but When online it does not work


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Ryan Quinn
DigitalOcean Employee
DigitalOcean Employee badge
November 23, 2016
Accepted Answer

With a PHP application, when encountering a 500 error on a file upload these are the first things to check:

1.) Is the directory where the uploaded file is being placed owned by www-data (Debian/Ubuntu) or apache (CentOS)? If the web server process does not have permission to copy the file from it’s temporary location to the upload directory it can cause issues.

2.) Is the file larger than the maximum size? In your php.ini (with apache this is /etc/php5/apache2/php.ini) look for upload_max_filesize and post_max_size and make sure they are larger than any file you expect the form to receive.

3.) It is also possible that the error is occurring after the file upload if any post-upload processing is being done. If your script is doing any processing of an excel file certain libraries or other tools may be required.

You can check for any errors in the error log. When a 500 error is returned additional details of the error should be recorded there. If you’re running Apache this can be found in /var/log/apache2/error.log

i’ve already done that problem still persist

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel