Hello, I recently joined the Digital Ocean platform through GitHub using a $200 voucher from the GitHub Student Pack, but I’m already being charged for the second time (once per month) for using the droplet I created on my dashboard. When I check if the $200 credit was added to my account through the GitHub Student Pack link, I receive a message saying that the bonus credit has already been applied to my account. However, I’m receiving charges on my credit card for the droplet, while I don’t see any credit applied to my account. I’d like your attention so this can be resolved. After all, I have an outstanding charge of $29 on my account that I’d like to have reviewed, as no amount has been added or charged to the $200 voucher yet, and I feel cheated by the situation.
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Hey @aiexxplorer,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - KFSys.
Hey,
Probably best to reach out to the DigitalOcean support team who will be more than happy to assist you with your account issue:
Hope that helps!
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