edwinch
By:
edwinch

Got 3 Abuse Complaint, What to do?

February 23, 2015 4.2k views

Created on 02/20/15 at 09:59
Please review the following abuse complaint and provide us with a resolution:


Dear Sir/Madam,

We have detected abuse from the IP address 128.199.95.78, which according to a whois lookup is on your network. We would appreciate if you would investigate and take action as appropriate.

Log lines are given below, but please ask if you require any further information.

(If you are not the correct person to contact about this please accept our apologies - your e-mail address was extracted from the whois record by an automated process. This mail was generated by Fail2Ban.)

Note: Local timezone is +0100 (CET)


Please note that generating multiple abuse complaints in a short period of time may lead to your account being suspended.

Created on 02/20/15 at 09:59
Please review the following abuse complaint and provide us with a resolution:


Hello,

you receive this mail because you're listed as contact in RIR database for an address
attacking one of our systems. For details see the attached message. Please take appropriate
steps to stop these attacks.

Time of attack: Fri, 20 Feb 2015 09:07:00 +0100

--
The recipient address of this report was provided by the Abuse Contact DB by abusix.com.
abusix.com does not maintain the content of the database. All information which we pass out,
derives from the RIR databases and is processed for ease of use. If you want to change or
report non working abuse contacts please contact the appropriate RIR.

If you have any further question, contact abusix.com directly via email (info@abusix.com).
Information about the Abuse Contact Database can be found here:

http://abusix.com/global-reporting/abuse-contact-db

abusix.com is neither responsible nor liable for
the content or accuracy of this message.


Please note that generating multiple abuse complaints in a short period of time may lead to your account being suspended.

Please review the following abuse complaint and provide us with a resolution:


Created on 02/20/15 at 10:32
Hello,

you receive this mail because you're listed as contact in RIR database for an address
attacking one of our systems. For details see the attached message. Please take appropriate
steps to stop these attacks.

Time of attack: Fri, 20 Feb 2015 09:07:00 +0100

--
The recipient address of this report was provided by the Abuse Contact DB by abusix.com.
abusix.com does not maintain the content of the database. All information which we pass out,
derives from the RIR databases and is processed for ease of use. If you want to change or
report non working abuse contacts please contact the appropriate RIR.

If you have any further question, contact abusix.com directly via email (info@abusix.com).
Information about the Abuse Contact Database can be found here:

http://abusix.com/global-reporting/abuse-contact-db

abusix.com is neither responsible nor liable for
the content or accuracy of this message.


Please note that generating multiple abuse complaints in a short period of time may lead to your account being suspended.

Please help me to fix it
Thank you

3 Answers

Login with SSH and clean + secure your droplet.

Hey edwinch,

If you receive an Abuse complaint you can always respond to Abuse@DigitalOcean.com and ask for more information. We typically this type of activity occur when a third party is able to gain access to your website aka "a compromise".The most common types of exploitation are vulnerabilities in PHP, ASP or CGI code or the theft of your password via a “dictionary attack”.

If you are using any open-source applications such as Joomla, or Wordpress, we suggest checking to see if any security patches or updates are available. We also suggest that you run a spyware and virus check on the computer that you use to access this Droplet, as it could also be possible that malicious software on your system is responsible for the compromise.

Cheers,

Chuck
Trust & Safety Specialist
DigitalOcean

Dear Sir/MAA'M

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