How do you credit if failed to deliver 99.99% uptime?

Posted July 12, 2013 4.2k views
If the uptime can not achieve 99.99%, due to your network problems. How will you credit us? And Will it be done automatically by the system or will it be done by us open a ticket?

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1 answer
From the DO FAQs:

What is your SLA?
Digital Ocean provides a 99.99% Uptime SLA. Lost time is refunded back to your account at the hourly rate incurred.