How do you credit if failed to deliver 99.99% uptime?

July 12, 2013 2.8k views
igor9805
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igor9805
If the uptime can not achieve 99.99%, due to your network problems. How will you credit us? And Will it be done automatically by the system or will it be done by us open a ticket?
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1 Answer
pablo July 12, 2013
From the DO FAQs:
...

What is your SLA?
Digital Ocean provides a 99.99% Uptime SLA. Lost time is refunded back to your account at the hourly rate incurred.
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