I cannot acces my server, neither from command prompt nor from the web.

Hello, i´ve tried to change my webserver from nginx to apache and suddenly after i tried to install apache, i lost the connectivity to my server and i have no acess. It is like the server is offline, but the DO backend shows, that it should be online. I restartet it twice, but that doesn´t make any difference.

I am using putty and can access the server via console in the DO-backend

I don´t know what happened maybe someone has an idea?


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hey, thanks for the response, everything is working again now. I did use a command from a tutorial which caused the problem. Thanks for the answer!

Hey friend,

There are a few layers this could happening at. The first thing you want to do is ping the droplet IP to see if it responds. If it does not (under average conditions, avoiding mention of all possible exceptions), then your droplet most likely has no network connectivity. This means that something changed on the droplet that caused it’s networking to fail. There is no one correct path to resolving that, it has to be found where it occurred. It could be anything from the flip of a default firewall chain policy to a broken configuration. A few of us put this together not too long ago:

If it doesn’t get you anywhere, feel free to open a ticket with our support team. There is likely more information here than simply removing Nginx and Apache if that is the case, and it may be important for you to give more details about what steps you took to install Nginx and then what steps you took to replace it with Apache. If you used any installer scripts, pasted commands from a tutorial, etc.