I cannot log in with root password via SSH and WHM/Cpanel

  • Posted December 26, 2014

Hello everyone!

Just a couple of days ago I installed CPanel and moved my websites … all went good but today I couldn’t login with the root password via SSH or WHM… I tried to reset but the reset password is also useless… I will gone crazy . Support service is good but they have no info about this can anyone help me please :( and one of my websites /wp-admin/ or wp-login directory redirects to … what does this mean?


Hi! Any further information that you could give might help us get to the bottom of your problem. When trying to SSH to the server, if you add -vv to the command, we can get some more debugging information about why you are being denied access. Like: ssh -vv root@your.server.ip What are the actual error messages you are seeing?

Can you login via the web console in the DigitalOcean control panel? It’s possible that you may have triggered cPanel’s security feature against brute force attacks by making too many unsuccessful login attempts from your IP address. Accessing your server from the control panel will allow you to bypass this.

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Hello, adagdelen

Do you receive any error messages when trying to access cPanel/WHM? The root password for the droplet will also work when you try to access WHM on ports 2086/2087.

If you’re getting an error about wrong login credentials you can try to reset your droplet’s root password in order to make sure that you’re using the correct password.

You can also access the droplet using the DigitalOcean console from your account.

Regards, Alex

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