I have a problem to use SMTP in my droplet, can Digital ocean help me to enable SMTP port.

June 21, 2018 519 views
Configuration Management DigitalOcean Email Ubuntu

i want to link email with google SMTP but i cant because SMTP port are disabled. can Digital ocean support help me to allow SMTP port in my droplet?. thank you.

1 Answer

Check this out from Digital Ocean

Me:

Hi Support,

Please unblock external port 25.

Thank You,

-Frank

Digital Ocean:

Hello,

Thank you for reaching out to us. I am passing this ticket over to our Trust and Safety team for further review. Please note that each request is manually reviewed, so we appreciate your patience during this process.

If you have any other questions, please let us know, we are always here to help.

Thank you,

Platform Support Specialist

(Be sure to check out our fantastic community articles: https://www.digitalocean.com/community)

Was this reply helpful? Let us know!

ref:00Do0IjOV.5001Nbpiyv:ref

Digital Ocean:

DigitalOcean Trust & Safety Team verify@digitalocean.com
4:49 PM (19 hours ago)
to me
Hi there,

To assist with the restriction of SMTP services on your account, can you please let us know the following:

  1. Your name.
  2. What business or individual you are going to send mail on behalf of as well as their website (if one exists).
  3. What kind of mail you're going to be sending (password resets, newsletters, marketing mail, transactional mail such as order confirmations).
  4. If you're sending on behalf of a business or an individual that is not yourself, what is your relationship to that business or individual.

Also, as we are a US based company, I'd like to make sure you understand that we require all users of our network to follow both the requirements of the CAN-SPAM ( https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business )act in regards to any non-transactional mail sent to any subscriber anywhere in the world, as well as the CASL ( http://fightspam.gc.ca/eic/site/030.nsf/eng/home ) for any email you send to any subscribers in Canada.

Additionally, there are additional restrictions to sending email to users in Europe created by both the EU itself and its member countries, and would recommend that you investigate and follow all relevant guidelines for the countries of any European subscribers you may have.

Please let us know

Trust & Safety
DigitalOcean

ref:00Do0IjOV.5001Nbpiyv:ref

Me:
  1. My name is Franklin xxx xxx. I am a registered LLC in the United States.

Please see the details below:

xxxxxx
xxxxxx
xxxxxx

  1. What business or individual you are going to send mail on behalf of as well as their website (if one exists).

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

  1. What kind of mail you're going to be sending (password resets, newsletters, marketing mail, transactional mail such as order confirmations).

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

  1. If you're sending on behalf of a business or an individual that is not yourself, what is your relationship to that business or individual.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Digital Ocean:

Hello,

Thank you for contacting DigitalOcean.

Stopping spam is a constant fight, so we have implemented some restrictions on newer accounts. To qualify for the ability to send out email, we do require accounts to wait 60 days before we can look into removing the restriction. Once your account has reached 60 days of stable use, please do reach back out to us so we can look into this for you.

We appreciate your understanding on this matter.

Regards,
Platform Support Specialist

(Be sure to check out our fantastic community articles: https://www.digitalocean.com/community)

ref:00Do0IjOV.5001Nbpiyv:ref


There is your answer: 60 days! They will waste your time ... about 3 days and then tell you after all their inquiries ... you have to wait 60+ days. They want your money but not want to offer you the fair service.... who can wait 60 days to get their business running?!

Good Luck!!!!

Have another answer? Share your knowledge.