Been with DO for the last 6 years, support seems to be getting worse
My recent tickets this year, mostly about packet lost, will get a reply in 3 - 4 hours avg. That is… not great already.
But my new ticket (#3161461), also about packet lost, still waiting for a first acknowledgement after 10 hours! Imagine you have problem in network connection and getting zero reply from your provider!
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hi there @ahbao,
Apologies for the lack of response here. I’ve just checked in with our support folks and it sounds like your ticket has since been resolved by our networking team.
Really sorry that you experienced a delay in getting a response from the support teams, this was likely due to delays over the New Year period.
Hope that helps! - Matt.
No, the support has definitely gotten worse. There is no way anyone should be using DigitalOcean for their production site. I have 9 hours of downtime right now and no response from my ticket.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.