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I have opened a new account in here because I like the offer. After entering my credit-card information (same name as on my account) and setting up TFA I am unable to create a droplet. I created a Automated Account Verification Request at 9:00 CEST but I don't got an answer for now (13:12 CEST). I read about request times about half an hour, why my ticket needs so long?
I hope I'll get an answer soon :)

Ticket #420246

Answer 1

Woet October 21, 2014

Did you reply to the ticket?

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Answer 2

bfbones October 21, 2014

Yes I just ask for the confirmation like "Please verify my account, thank you! :)"..
Or do I have to write something special?

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Woet October 21, 2014

You have to provide the information they are requesting.
bfbones October 21, 2014

Yes.. I already filled in something like:
User: info@---.de
Name: ---
Location: Germany
Phone: +49162---
Type of Traffic: HTTP-Traffic
Public Profile: http://facebook.com/---
IP Address: 188.40.---

Answer 3

Woet October 21, 2014

You have to provide the information they are requesting.
bfbones October 21, 2014

Yes.. I already filled in something like:
User: info@---.de
Name: ---
Location: Germany
Phone: +49162---
Type of Traffic: HTTP-Traffic
Public Profile: http://facebook.com/---
IP Address: 188.40.---

outstanding verification ticket

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outstanding verification ticket

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