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Question

Personal account is now a team?

  • Posted February 14, 2022

I have had a Digital Ocean account since 2016. I don’t use it as a testing ground and not very often. Today I logged in and it appears that my account is now a team. I was the only person in the team, so I deactivated the team, but now when I sign in I get a page wanting me to create a team and add payment details to it instead of my normal dashboard. Please help, what happened? I have been unable to figure out how to contact Digital Ocean directly, so I am asking the community here.

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Melissa Anderson • February 14, 2022

Hi Shawn,

Sorry for the confusion! You should have received an email explaining the change, but of course, emails don’t always show up or show up in the right sequence.

Here’s the explanation.

To ensure that all our customers can benefit from the new products and features that are on their way, team collaboration is now built into the DigitalOcean experience from sign-up./

What’s different? Your personal account has been converted to a team, which means collaboration and additional security features are now available to you by default.

Who has access to your team? Just you. You are the owner and sole member of the team. You can invite other members or continue working by yourself.

What do I need to do? Nothing! There are no changes to your resources, monthly cost, billing preferences, or other teams you are a member of. To protect your personal data, we gave your team the generic name of ‘My Team’. You can update it at any time from Settings.

To get back to your normal dashboard, you’ll need to create a new team and re-add your payment method (or choose a different one).

If you need more help from support, the portal is at https://cloudsupport.digitalocean.com/

I hope this helps!

Melissa Anderson