Question
Prestashop display blank page after installation but back office run well
- Posted on August 16, 2015
- Server OptimizationDigitalOceanUbuntu
Asked by ndoxnet
Dear all,
Could you help me to investigate why my prestashop display blank page but in back office it can run normally.
my web : http://arumnusantara.com
What kind of setting should I take? I have increase memory limit but still the same. I think the configuration is fine. I follow http://blobmarket.com/blog/en/securing-prestashop-1-6-on-a-digital-ocean-vps.html
I use virtualhost. I have use it for wordpress hosting
Please help. Thanks and regards, Ardian
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Want to learn more? Join the DigitalOcean Community!
Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.
Dear jsamuel,
THanks for your reply. I have checked my PHP error log. I see 2 error related to prestashop. Here maybe you could help me. After that, there is no error until now. When I access front office just now, there is no error in error log but still blank page (only display logo)
[Sun Aug 16 22:01:40.162503 2015] [:error] [pid 1462] [client 202.67.42.46:58244] script ‘/var/www/arumnusantara.com/public_html/install-dev/sandbox/anything.php’ not found or unable to stat, referer: http://arumnusantara.com/install-dev/index.php [Sun Aug 16 22:09:18.091076 2015] [:error] [pid 1391] [client 202.67.42.46:58282] PHP Fatal error: Uncaught --> Smarty: Unable to load template file ‘helpers/kpi/kpi.tpl’ <-- \n thrown in /var/www/arumnusantara.com/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129, referer: http://arumnusantara.com/admin-dev/index.php?controller=AdminDashboard&token=95afe26b924621b9577ec6585ce9088d [Sun
Hi Ardian,
You should check the PHP error log to find out what the actual error is. Without knowing the actual error, you’ll just be taking guesses about things like whether it’s a memory limit issue.
For example, if your server is managed by ServerPilot, the PHP error log would be at: