Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Unable to connect to my server through SSH Question Question
Duplicate Website Question Question

Question

Problems with network in AMS2 region

Posted April 1, 2018 1.2k views
DebianDigitalOceanNetworking

Hi everybody!

I can’t connect to any host outside my local IPs from my AMS2 droplet.
Am I the only one or there’s someone else here who’s struggling with the same issue?

It bothers me because I can’t do any development work while this problem is present and also my hosted apps can’t call any external APIs. The despair even forced me to reboot my VPS but it produced no results.

Add a comment
ddlzz
By:
ddlzz

Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Unable to connect to my server through SSH Question Question
Duplicate Website Question Question

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer
ryanpq April 3, 2018

Sorry to hear you’re having trouble. There are some steps you can take to begin troubleshooting an issue of this nature.

  • If you are unable to access your droplet via ssh, try using the web console in the control panel. This is not affected by the services running within your droplet but is provided by the hypervisor running it. Your droplet sees this console as it’s local keyboard and display.

  • From the console run ifconfig and check that each of your network interfaces is listed and shows the same details that are shown at the bottom of the console screen (IP, gateway, etc)

  • Attempt a reboot (which you have already done)

  • Open a ticket with our support team. They can take a closer look, ensure there is no network or hypervisor level problem and provide additional troubleshooting steps.

Any widespread network issue that is affecting a region in our network will be reported on our status page.

Reply Report

Related

Looking for something else?

Ask a new question Search for more help