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Raised a ticket 9 hours ago no reply whats going My business is suffering

Raised a ticket 9 hours ago no reply whats going My business is suffering, Do support isnt active seems they say 24/7 but in last 9 hours no reply

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@Woet : i am waiting for them to just enable port 25 so that i can relay emails from my aws servers

Does that mean that the support will respond in days

You’re not paying for a SLA, they will respond on best effort effort basis.