By feal
Dear DigitalOcean Support Team,
I hope this email finds you well. I am writing to request a refund for charges incurred after my project was terminated and resources were powered off. Despite taking these actions, I noticed unexpected billing in my recent invoice.
Issue Details Project Name/ID: ubuntu-s-1vcpu-1gb-amd-fra1-01 Date of Termination/Power Off: [Date “Sep 10, 2025”] Billing Period Affected: [Month/Year, e.g., “November 2025”] Amount Charged: [Currency, e.g., “$7.00”] Steps Taken I confirmed all resources (e.g., Droplets, Volumes) were powered off . I need your help to Request
I kindly ask for:
A refund of the amount charged for the period after project termination. A confirmation that no further billing will occur for this project. Supporting Information Account Email: [feal8328@outlook.com] Invoice Number: [Invoice Number,530650543]
Thank you for your prompt attention to this matter. I appreciate your assistance in resolving this billing discrepancy.
Best regards, Fei Xiang Deng
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Hey @feal,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - KFSys.
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