Question

Root password not emailed

Posted June 10, 2014 5.4k views
Hey guys, I created a droplet 5 minutes ago and I still haven't received the root password. and yes, I have checked the spam folder. Is this normal?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
4 answers
If you've added SSH keys, you will not receive a root password. In that case you can only connect via SSH key pairs. If you did not enable SSH keys, and you still haven't received your password please open a support ticket: https://cloud.digitalocean.com/support
No I haven't added any ssh keys yet. Did a password reset just now and both emails arrived at the same time.

I just had this problem too, but even after creating the second droplet all it did was send me the first email that never seemed to arrive without following up with a second email. So the password form the first email fails in the second droplet. Is this something that happens regularly?

I too experienced this problem with initial creation of the droplet. However, resetting the droplet’s root password triggered the email.

Until the issue is fixed, try this:

  1. create your droplet
  2. goto > Droplets > Access
  3. Reset Root Password

Check your email, you should have received the access password. At least I did.

Submit an Answer