SFO Blues - why were droplets not restarted automatically?

It appears that the recovery from the recent network/power problems in SFO2 had a hiccup.

I fully expect my droplets to go down due to hardware problems from time to time. However it would be really, really, really nice if the droplets were automatically powered back on when the problem has been resolved.

Looking through the history of my droplets, I see that there was an action, not initiated by me, to power on my droplets. Presumably this was part of an automated recovery process initiated by DO once SFO2 was operational again. The history from my droplets said: Action did not complete indicating that the recovery failed.

Once I “arrived at work” I found email from customers reporting the network problem (all my droplets were offline.) I went to the DO site, logged in and manually powered the droplets on and everything recovered quickly. I feel this step should have been accomplished by DO automatically.

It appears (to me) that there is a flaw in the DO recovery from this type of problem - there was an attempt to power up the droplet, which failed, and another attempt was not made. I would have been happy with an other attempt being tried in 1/2 hour or an hour - better than simply abandoning the recovery of the customers droplets?

So, finally, a question:

1. does anybody at DO recognize this as a problem?
2. could someone at DO acknowledge that the recovery process is being examined and will be improved?

Hey, I’m a software developer too, problems happen. But this may be an opportunity for DO to improve the recovery process to make next time a little less painful?

Thanks.