Snapshot creation is taking over FIVE hours and still counting!

  • Posted August 27, 2014

Over five hours for a snapshot to be taken is simply hours to much. This is very frustrating, i have to get back online NOW! Fiver hours or however long it takes is just not good enough, especially when we can’t cancel the task, the server is just locked and down. I’ve written a support ticket an hour ago and marked it truly urgent, and there is still no answer to that either. This is practically unacceptable!


Hi. I’m sorry about the delay. I’ve pinged our support team to ensure that this is being investigated. They will be following up in the ticket. Thank you for your patience.

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Hi asb

I’m having trouble with my hypervisor.

Can you please follow up? Please

Snapshot about 5 hours ago 5 hours 5 minutes 20 seconds

Online at last! ???